Ihwa Ahn
Southport,QLD
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving and espresso preparation skills at Doze Coffee to enhance customer satisfaction and foster repeat business. My friendly demeanor and teamwork ethos contributed significantly to operational success, demonstrating adaptability and a commitment to excellence in every role undertaken.
Overview
3
3
years of professional experience
1
1
Certification
Work History
All Rounder
Doze Coffee
South Korea
07.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Serving Staff Member
Hyundai Department Store
South Korea
05.2023 - 07.2023
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated flexibility in work schedule by being available for various shifts as needed, including weekends and holidays.
Information Desk Attendant
Konkuk University Hospital
South Korea
03.2022 - 04.2023
- Managed inventory of informational materials, ensuring adequate supply for distribution to guests seeking assistance or guidance.
- Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
- Conducted regular updates on facility changes or upcoming events to remain knowledgeable about current offerings for guests'' benefit.
- Resolved visitor inquiries with clear communication and comprehensive knowledge of venue operations.
- Promoted available services within the venue by engaging with visitors proactively and sharing relevant information tailored to their needs or interests.
Barista Trainee
Twosome Place Coffee
South Korea
08.2021 - 01.2022
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- Generated repeat business through friendly interactions with patrons while remembering their preferences for personalized experiences.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Order Taking
- Espresso preparation
- Cleanliness
- Drink customization
Certification
- Licensed [SCA Barista skill 1]
- Licensed [SCA Barista skill 2]
Additional Information
working holiday visa
21/04/24 to 21/04/25
Availability
A flexible schedule, available for afternoon and weekend shifts.
From August, flexible work without restrictions is possible.
Timeline
All Rounder
Doze Coffee
07.2023 - 05.2024
Serving Staff Member
Hyundai Department Store
05.2023 - 07.2023
Information Desk Attendant
Konkuk University Hospital
03.2022 - 04.2023
Barista Trainee
Twosome Place Coffee
08.2021 - 01.2022