Iin Hartoyo
Mascot,Australia
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Support Worker
Anglicare
03.2023 - Current
- Providing a service experience that is tailored, effective and client focused.
- Collaborating with stakeholders to deliver personalised well being program that promote the customer’s participation to reach higher level of independence and hence, higher wellbeing is achieved.
- Working in accordance with relevant legislative and regulatory requirements, internal policies and procedures and keeping its record documentation.
- Prepare incident report, describe the injury including detailed description of the event, time of the incident, names of the affected parties, witnesses if occur. Analyze the issue and create effective solutions.
Procurement Officer
SG Fleet Pty Ltd
09.2019 - 01.2020
- Working with JIRA and Miles Program.
- Coordinated asset delivery
- Provided service for stakeholder’s needs
- Report vehicle ordered information on service standards reports
- Arranged payment to supplier
- Responds queries from customers and resolve problems
Customer Service Agency (Courier)
Eagle Star FSD Pty Ltd
01.2015 - 01.2020
- Develop relationship with superiors, customers and stakeholders
- Collate, manage email and enter data.
- Handle sensitive information in a confidential manner
- Liaise with accountant to manage tax plan and submit BAS statements
- Lodge income & expenses, produced business activity statement (BAS).
- Established strong relationships to gain support and effectively achieve results.
- Investigated and resolved Invoice queries.
Operation Assistant
Sumber Rejeki Adi Mulya
01.2010 - 01.2014
- Reviewed and updated existing operational policies and procedures regularly.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Ensured that all safety protocols were followed during day-to-day operations.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Identified areas for improvement within the organization's operations process.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Trained new staff members on company policies related to operations management.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Developed customer service policies, procedures and standards for operational teams.
- Assisted with the development of processes and procedures related to operations management.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and maintained records of daily transactions and other operational data.
- Coordinated the delivery of products or services to customers in a timely manner.
Education
Master of Science - Accountancy
IndonesiaBachelor of Commerce - Human Resource Management, Marketing
AustraliaSkills
- Communication Skill
- Customer Service
- Multi tasking
- Time Management
- Problem Solving
- Incident reporting
- Regulatory compliance
- Record documentation
- Client assessment
- Customer service
- Problem solving
- Effective communication
- Conflict resolution
- Training and development
- Time management
- Operational efficiency
- Active listening
- Meal planning and preparation
- Housekeeping and laundry
- Budgeting and financial management
- Transportation assistance
- Personal care assistance
- Behavioral support
- Attention to detail
Languages
Bahasa Indonesia, English, Javanese
Timeline
Support Worker
Anglicare
03.2023 - Current
Procurement Officer
SG Fleet Pty Ltd
09.2019 - 01.2020
Customer Service Agency (Courier)
Eagle Star FSD Pty Ltd
01.2015 - 01.2020
Operation Assistant
Sumber Rejeki Adi Mulya
01.2010 - 01.2014
Master of Science - Accountancy
Bachelor of Commerce - Human Resource Management, Marketing
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