Hi, I’m
Iin Hastuti Hartoyo
Sydney,Australia
Summary
Experienced community-oriented officer skilled in handling high-stress situations and coordinating emergency responses. Seasoned team leader with an unwavering commitment to community safety and security. Proactively follows protocols during duty and when interacting with community contacts.
Overview
24
years of professional experience
Work History
Anglicare
Care Worker
03.2024 - Current
Job overview
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Eagle Star FSD Pty Ltd
Customer Service Agency (Courier)
01.2015 - 01.2024
Job overview
- Contributed activities include developing relationship with superiors, Startrack Courier (Australia Post) and customers; Parcel pick and delivery within time requirement; General Book keeping; Processed Qantas freight lodgement and pick up; Updating Australian Post Compliance Management System; Updating Training requirements such as Dangerous goods, Standard Delivery Parcel, PDA manual, Delivery Parcel during covid, and Alcohol delivery training; Liaise with accountant to manage tax plan and submit BAS statements; Investigated and resolved Invoice payment queries
- Achievement include contract renewal, Five Star Customer Service acknowledge, have a good experience in using Australian Post Digital Work Space, Dangerous Goods Training, Alcohol delivery training, and Australian Post Compliance Management System
SG Fleet Pty Ltd
Procurement Officer
09.2019 - 01.2020
Job overview
- Contributed activities include sourced vehicles through the key dealer network and processed new vehicle orders on the fleet management system; updated all vehicle delivery movements, body inspection program on the systems and ensures that vehicles are delivered within agreed timeframes and client requirements; arranged payment to supplier in accordance to the company policy and procedures; and finally, responded queries from customers and resolved problems
- Administration process allowed me to have good experience with working with JIRA and Miles Program.
Sumber Rejeki Adi Mulya
Operations Assistant
01.2010 - 08.2014
Job overview
- Duties include guaranteed that all operations are conducted in the correct and most cost-effective manner; Ensure alignment with quality necessities and specifications; Seek out ways to improve operational systems and practice; Further the business’s strategic and operational goals; Analyse financial statements to discovers methods to drive profitability; Audit the filing quality and screen the KPI’s of productions; Ensure the satisfaction of clients and sales agent gas LPG; Ensure all operations are carried according to Work Health Safety plan
- Improve operational management systems, processes and best practices; Guarantee the organisation’s processes remain legally compliant; Formulate strategic and operational objectives; Examine financial data to improve profitability; Manage budgets and forecasts; Perform quality controls and monitor production KPIs; Recruit, train and supervise staff; Find ways to increase quality of customer service; Prepare and complete action plans; Implement production, quality and customer-service standards; Prepare an annual budget; schedule expenditures and analyse variances; Develop, implement, enforce and evaluate policies and procedures; Update job knowledge by participating in educational opportunities; Manage staff levels, wages, hours, contract labour to revenues; Manage relationships with key operations vendors; Review and approve all operational invoices and ensure they are submitted for payment; Communicate customer issues with operations team and devise ways of improving the customer experience; Work closely with GM and management team to set and/or implement policies, procedures and systems.
Smartindo
Operations Assistant
01.2008 - 12.2009
Job overview
- Main duty was to create administration, calculated price and produce purchase order, and payment supplier and customers.
Inti Fila
Operations Assistant
01.2006 - 12.2008
Job overview
- Main duty was to check the routine briefing, check administration, check stock, run errand contact for the shop, and main contact with franchisor and manager.
Herbal Agro
Procurement Officer
01.2004 - 01.2006
Job overview
- Main duty is to outsourced the products, negotiated price with suppliers and created selling price, made purchasing proposal, selling the products, negotiated with buyers, products quality check and transportation delivery management.
Sumber Harum
Procurement Officer
10.2000 - 12.2004
Job overview
- Main duty is to outsourced the products, ensure suppliers to provide their product certificate, negotiated price with suppliers, created selling price, made purchasing proposal, selling the product, negotiated with buyers, product quality check, and managing the delivery transportation.
Education
University of Diponegoro
Master of Science in Accountancy
Griffith University
Bachelor of Commerce in Human Resource Management / Marketing
Griffith University
Diploma of Marketing Research
Skills
- Investigation leadership
- Emergency Response Coordination
- Work Coordination
- Community Relations
- Emergency Response
- Strategic Planning
- Rule Enforcement
- Investigation Management
- Report Preparation
- Budgeting and finance
- Innovation and Creativity
- Dispatcher collaboration
State
NSW
Zip
2020
Capabilitystatement
An energetic, dedicated, focused and enthusiastic professional with 15+ years’ experience in the workforce. I am dedicated to delivering excellent customer service, provided solutions and had achieved big smile in clients. I am passionate to serve public community, detail oriented and highly organised with outstanding time-management skills. I continuously strive to acquire new skills and experiences and build on my desire to help others and contribute positively. I have a strong work ethic and am hardworking, versatile and adaptable in challenging situations. I have experienced in basic bookkeeping, procurement administration, a good driving, road safety work, workload, roads route, priority work, faced customers daily, time management and good relationship with Australian Post operation fleet management. Key professional traits include good driving management, road safety work management, workload management, roads route management, priority work management, safety work management, time management, accuracy, team work, focus and coordination.
City
Sydney
References
Provided upon request
Timeline
Care Worker
Anglicare
03.2024 - Current
Procurement Officer
SG Fleet Pty Ltd
09.2019 - 01.2020
Customer Service Agency (Courier)
Eagle Star FSD Pty Ltd
01.2015 - 01.2024
Operations Assistant
Sumber Rejeki Adi Mulya
01.2010 - 08.2014
Operations Assistant
Smartindo
01.2008 - 12.2009
Operations Assistant
Inti Fila
01.2006 - 12.2008
Procurement Officer
Herbal Agro
01.2004 - 01.2006
Procurement Officer
Sumber Harum
10.2000 - 12.2004
Griffith University
Bachelor of Commerce in Human Resource Management / Marketing
Griffith University
Diploma of Marketing Research
University of Diponegoro
Master of Science in Accountancy
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