Summary
Overview
Work History
Education
Skills
Tech savy
Timeline
Hi, I’m

IinHastuti Hartoyo

Care worker
Sydney,Australia
IinHastuti Hartoyo

Summary

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

24
years of professional experience

Work History

Anglicare
Head Office - Seniors Living

Care Worker
03.2024 - Current

Job overview

  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Eagle Star FSD Pty Ltd

Customer Service Agency (Courier)
01.2015 - 01.2024

Job overview

  • Contributed activities include developing relationship with superiors, Startrack Courier (Australia Post) and customers; Parcel pick and delivery within time requirement; General Book keeping; Processed Qantas freight lodgement and pick up; Updating Australian Post Compliance Management System; Updating Training requirements such as Dangerous goods, Standard Delivery Parcel, PDA manual, Delivery Parcel during covid, and Alcohol delivery training; Liaise with accountant to manage tax plan and submit BAS statements; Investigated and resolved Invoice payment queries
  • Achievement include contract renewal, Five Star Customer Service acknowledge, have a good experience in using Australian Post Digital Work Space, Dangerous Goods Training, Alcohol delivery training, and Australian Post Compliance Management System

SG Fleet Pty Ltd

Procurement Officer
09.2019 - 01.2020

Job overview

  • Contributed activities include sourced vehicles through the key dealer network and processed new vehicle orders on the fleet management system; updated all vehicle delivery movements, body inspection program on the systems and ensures that vehicles are delivered within agreed timeframes and client requirements; arranged payment to supplier in accordance to the company policy and procedures; and finally, responded queries from customers and resolved problems
  • Administration process allowed me to have good experience with working with JIRA and Miles Program.

Sumber Rejeki Adi Mulya

Operations Assistant
01.2010 - 08.2014

Job overview

  • Duties include guaranteed that all operations are conducted in the correct and most cost-effective manner; Ensure alignment with quality necessities and specifications; Seek out ways to improve operational systems and practice; Further the business’s strategic and operational goals; Analyse financial statements to discovers methods to drive profitability; Audit the filing quality and screen the KPI’s of productions; Ensure the satisfaction of clients and sales agent gas LPG; Ensure all operations are carried according to Work Health Safety plan
  • Improve operational management systems, processes and best practices; Guarantee the organisation’s processes remain legally compliant; Formulate strategic and operational objectives; Examine financial data to improve profitability; Manage budgets and forecasts; Perform quality controls and monitor production KPIs; Recruit, train and supervise staff; Find ways to increase quality of customer service; Prepare and complete action plans; Implement production, quality and customer-service standards; Prepare an annual budget; schedule expenditures and analyse variances; Develop, implement, enforce and evaluate policies and procedures; Update job knowledge by participating in educational opportunities; Manage staff levels, wages, hours, contract labour to revenues; Manage relationships with key operations vendors; Review and approve all operational invoices and ensure they are submitted for payment; Communicate customer issues with operations team and devise ways of improving the customer experience; Work closely with GM and management team to set and/or implement policies, procedures and systems.

Smartindo

Operations Assistant
01.2008 - 12.2009

Job overview

  • Main duty was to create administration, calculated price and produce purchase order, and payment supplier and customers.

Inti Fila

Operations Assistant
01.2006 - 12.2008

Job overview

  • Main duty was to check the routine briefing, check administration, check stock, run errand contact for the shop, and main contact with franchisor and manager.

Herbal Agro

Procurement Officer
01.2004 - 01.2006

Job overview

  • Main duty is to outsourced the products, negotiated price with suppliers and created selling price, made purchasing proposal, selling the products, negotiated with buyers, products quality check and transportation delivery management.

Sumber Harum

Procurement Officer
10.2000 - 12.2004

Job overview

  • Main duty is to outsourced the products, ensure suppliers to provide their product certificate, negotiated price with suppliers, created selling price, made purchasing proposal, selling the product, negotiated with buyers, product quality check, and managing the delivery transportation.

Education

University of Diponegoro

Master of Science in Accountancy

Griffith University

Bachelor of Commerce in Human Resource Management / Marketing

Griffith University

Diploma of Marketing Research

Skills

  • Passenger Assistance
  • Security Monitoring
  • Safety awareness
  • Technical aptitude
  • Hazardous items knowledge
  • Behavioral observations
  • Crisis Response
  • Customer service and assistance
  • Incident Reporting
  • Operations Management
  • Customer relations skills
  • Team Development
  • Integrity and Honesty
  • Behavioral analysis

Behavioral support

Housekeeping tasks

Meal Preparation

Mobility support

Tech savy

Being tech-savvy means having a good understanding of technology and being comfortable using it in various contexts. This includes knowing how to operate software applications, troubleshoot common issues, and adapt to new tools quickly.

In today's world, being tech-savvy also involves staying updated on the latest trends and advancements, whether that’s understanding how to use new communication platforms, leveraging productivity tools, or being aware of cybersecurity practices.

Timeline

Care Worker

Anglicare
03.2024 - Current

Procurement Officer

SG Fleet Pty Ltd
09.2019 - 01.2020

Customer Service Agency (Courier)

Eagle Star FSD Pty Ltd
01.2015 - 01.2024

Operations Assistant

Sumber Rejeki Adi Mulya
01.2010 - 08.2014

Operations Assistant

Smartindo
01.2008 - 12.2009

Operations Assistant

Inti Fila
01.2006 - 12.2008

Procurement Officer

Herbal Agro
01.2004 - 01.2006

Procurement Officer

Sumber Harum
10.2000 - 12.2004

University of Diponegoro

Master of Science in Accountancy

Griffith University

Bachelor of Commerce in Human Resource Management / Marketing

Griffith University

Diploma of Marketing Research

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