I KOMANG RAMA ADI PRATAMA
Melbourne
Summary
Improving Guest Satisfaction: "Consistently maintained a95% guest satisfaction score by ensuring rooms were cleaned to the highest standards and responding promptly to guest requests." "Recognized as a "day worker for exceptional attention to detail and delivering an exceptional guest experience." Work and Operational Efficiency: "Successfully reduced average cleaning time per room by20% while maintaining top-level quality standards, increasing overall team productivity." Contribution to Team and Training: "Actively supported team goals by working with other departments to resolve guest issues within an average of15 minutes." Maintenance and Repair: "Proactively identified and reported100+ maintenance issues, reducing downtime for non-functional rooms by30%." "Ensured compliance with health and safety regulations by implementing proper handling and storage procedures for cleaning chemicals."
Overview
2
2
years of professional experience
Work History
Internship
Casa Verde Bali
09.2024 - 11.2024
- On The Job Training15 September2024 -10 November2024
- Internship at Casa Verde Bali
Daily Worker
St Regis Hotel
07.2023 - 07.2024
- Training4 July2022 -4 January2023
- Internship at St Regis Bali
- 1
- Room and Area Cleanliness
- Cleaning the room (sweeping, mopping, wiping furniture)
- Making the bed (changing sheets, pillow cases, and blankets)
- Cleaning the bathroom (cleaning the toilet, sink, glass, and floor)
- Emptying the trash
- 2
- Linen Management
- Replacing and washing, sweeping, and other cloth equipment
- Store clean linen neatly in the storage cabinet
- Send dirty linen to the laundry
- 3
- Arrangement and Decoration
- Rearrange furniture if necessary
- Provide and replace flowers or room decorations
- Arrange guest items according to standards
- 4
- Equipment and Inventory Maintenance
- Check the condition of items in the room (lights, air conditioners, televisions, etc.)
- Report damage or repair needs to the technician
- Sufficient trade in supplies (soap, shampoo, tissue)
- 5
- Public Area Cleanliness
- Clean the lobby, hallways, stairs, and other public areas
- Wipe windows, glass, and doors
- Maintaining the cleanliness of the pantry or kitchenette area
- 6
- Guest Service
- Fulfilling guest requests, such as providing an iron or extra pillows
- Providing services such as room service if needed
- 7
- Administration
- Recording daily cleanliness reports
- Arranging the work schedule of the housekeeping team
- Evaluating cleanliness and comfort standards
Internship
St Regis Bali
07.2022 - 01.2023
- Training4 July2022 -4 January2023
- Internship at St Regis Bali
- 1
- Room and Area Cleanliness
- Cleaning the room (sweeping, mopping, wiping furniture)
- Making the bed (changing sheets, pillow cases, and blankets)
- Cleaning the bathroom (cleaning the toilet, sink, glass, and floor)
- Emptying the trash
- 2
- Linen Management
- Replacing and washing, sweeping, and other cloth equipment
- Store clean linen neatly in the storage cabinet
- Send dirty linen to the laundry
- 3
- Arrangement and Decoration
- Rearrange furniture if necessary
- Provide and replace flowers or room decorations
- Arrange guest items according to standards
- 4
- Equipment and Inventory Maintenance
- Check the condition of items in the room (lights, air conditioners, televisions, etc.)
- Report damage or repair needs to the technician
- Sufficient trade in supplies (soap, shampoo, tissue)
- 5
- Public Area Cleanliness
- Clean the lobby, hallways, stairs, and other public areas
- Wipe windows, glass, and doors
- Maintaining the cleanliness of the pantry or kitchenette area
- 6
- Guest Service
- Fulfilling guest requests, such as providing an iron or extra pillows
- Providing services such as room service if needed
- 7
- Administration
- Recording daily cleanliness reports
- Arranging the work schedule of the housekeeping team
- Evaluating cleanliness and comfort standards
Education
High School - Housekeeping
Tembuku1 State Vocational High School
Bangli, Bali05.2024
F&B Product
Brightly Global Academy
01.2024
Mixology, Barista, Housekeeping Course
Brightly Global Academy
01.2024
Skills
- 1 Cleanliness and Maintenance
- Proven ability to maintain high standards of cleanliness and hygiene in guest rooms and public areas
- Skilled in handling cleaning equipment and ensuring compliance with health and safety regulations
- Able to efficiently manage multiple rooms and tasks during peak periods
- 2 Time Management and Efficiency
- Proven ability to complete housekeeping tasks within tight schedules without compromising quality
- 3 Customer Service
- Consistently provides exceptional guest service by handling special requests promptly and courteously
- Maintains strong relationships with guests, ensuring satisfaction and positive feedback
- 4 Attention to Detail
Additional Information
References
Rajat Garg
Adrress : Level 1, Suite 5, 190 Queen Street, Melbourne Victoria 3000
Email: info@russellcollege.Edu.au
JOB DESCRIPTION
- HOUSEKEEPING
- Cleaning guest rooms, including removing dust, stains, marks, and odors
- Sterilizing bathrooms
- Replacing dirty towels and linens
- Arranging and tidying rooms
- Maintaining room decorations
- Managing waste disposal
ABILITY
Ability to face challenges with analytical and creative thinking
Timeline
Internship
Casa Verde Bali
09.2024 - 11.2024
Daily Worker
St Regis Hotel
07.2023 - 07.2024
Internship
St Regis Bali
07.2022 - 01.2023
High School - Housekeeping
Tembuku1 State Vocational High School
F&B Product
Brightly Global Academy
Mixology, Barista, Housekeeping Course
Brightly Global Academy
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