Ilai Tootoo
Sydney,NSW
Summary
Proven Disability Support Worker with a track record of enhancing client independence and quality of life at the Australian Foundation for Disabilities. Excelled in problem-solving and critical thinking, fostering trust through empathetic care. Skilled in daily living assistance and client confidentiality, significantly improving client satisfaction and safety protocols.
Overview
12
12
years of professional experience
Work History
Disability Support Worker
Australian Foundation for Disabilities
Auburn, NSW
07.2017 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
Removalist
QRQ Transport
Liverpool, NSW
02.2017 - 07.2017
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Communicated with customers courteously and professionally to drive satisfaction.
Mental Health Auxiliary Worker
Tumanako
Whangerai, New Zealand
04.2012 - 02.2017
- Utilized problem-solving abilities to identify issues and implement effective solutions quickly.
- Assisted in maintaining a clean and organized work environment, contributing to increased productivity.
- Contributed to improved customer satisfaction by providing excellent service and addressing client needs promptly.
- Adhered to safety protocols at all times, minimizing workplace accidents or incidents.
- Maintained strong communication channels between team members for seamless collaboration and project management.
- Participated in training sessions to enhance skills and stay current with industry best practices.
- Demonstrated adaptability by taking on new responsibilities as needed within the organization.
- Completed daily operational logs, forms and reports.
- Consistently received positive feedback from supervisors regarding attention-to-detail, accuracy of work outputs, professionalism, reliability.
Education
Whangerai Boys High School
Whangerai, New ZealandCertificate IV - Disability Studies
TAFE NZW
11.2023
Skills
- Daily living assistance
- Independent Living Support
- Disability Awareness
- Client Confidentiality
- Incident Reports
- Health and safety
- Risk Assessments
- Transportation Assistance
- Team Leadership
- Elderly Care
- Medication organization
- Feeding Assistance
- Grooming support
- Client Needs Assessment
- Behavior Support Plans
- Progress Documentation
- Lifestyle Support
- Positive Reinforcement
- Multicultural Sensitivity
- Individualized support plans
- Family liaison
- Problem-Solving
- Critical Thinking
- Decision-Making
- Certified in CPR/AED
Timeline
Disability Support Worker
Australian Foundation for Disabilities
07.2017 - Current
Removalist
QRQ Transport
02.2017 - 07.2017
Mental Health Auxiliary Worker
Tumanako
04.2012 - 02.2017
Whangerai Boys High School
Certificate IV - Disability Studies
TAFE NZW