ILAITIA NAILALAI BAKANI

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

*Check in Passengers on our daily schedule flights to the north.

*Boarding Passengers into the aircraft and ensuring their safety before boarding.

*Organize Medical Evacuation requested by the local health authorities from outer islands.

*Assist in booking seats and receive payments from Passengers willing to travel with us.

* Other duties assigned by Coordinator.

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Assisted in the development of user-friendly online booking platform, improving overall customer experience.
• Maintained detailed records of all reservations transactions for accurate reporting and analysis purposes.
• Partnered with other departments to streamline interdepartmental communication regarding reservations-related matters such as special requests or changes to existing bookings.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travellers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Reserve bookings and issue airline tickets.
• Finalize and organize tours for guest
• Organize guests before and after the cruise.
• General Administration work.

• Maintained detailed records of all reservations transactions for accurate reporting and analysis purposes.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
• Improved budget planning and forecasting with thorough analysis of historical data and market trends.
• Streamlined financial processes for increased efficiency and accuracy in reporting.