Summary
Overview
Work History
Education
Skills
Languages
Coursework
Personal Information
Languages
Timeline
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ILANA BRITO

ILANA BRITO

Mount Lawley,Australia

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

15
15
years of professional experience

Work History

Quality Manager

Manhattan Maids
Perth, Australia
02.2025 - Current
  • Attend to client quotes and writing Client Service Request in the ACT system
  • Customers interaction
  • Database entry in the ACT System and spreadsheet
  • Assist in the development of a high-performing team that maintains an excellent customer-service
  • Enhance systems for continuous quality and safety improvement
  • Liaise with both clients and maids to resolve any client complaints
  • Conduct regular spot checks at client sites to ensure the ongoing quality is maintained in service delivery
  • Provide feedback on spot checks to management highlighting areas for improvement
  • Weekly reports

Practice Administrator

The Whitehaven Clinic
Perth, Australia
07.2022 - 02.2025
  • Support and development of high-performing team
  • Coordination of client intake enquiries and communication to ensure quality service
  • Use of Coreplus to manage appointments, Webex, Microsoft Teams & Zoom
  • Oversee clinic correspondence with client confidentiality
  • Manage client complaints and follow-up on accounts
  • Ensure smooth flow of business operations and facility management
  • Maintain IT, emails, and phone systems
  • Assist marketing director with social media initiatives
  • Monitor inventory and purchase office materials
  • Collaborate in team meetings to improve training

Cleaner

Manhattan Maids
Perth, Australia
03.2020 - 07.2022
  • House cleaning

Waitress/Assistant Food Runner/Bar Attendant

Perth, Australia
11.2019 - 07.2022
  • Handled high-pressure situations with excellent service
  • Multitasked tables and orders effectively
  • Maintained a clean and welcoming environment

Event Assistant

Eventesse Tour and Incentive
São Paulo, Brazil
04.2019 - 07.2019
  • Managed event logistics, planning, and provided customer service.

Commercial Coordinator

Moving People
São Paulo, Brazil
02.2011 - 04.2019

Trainee

Ace Tour e Turismo
São Paulo, Brazil
04.2010 - 02.2011

Education

Graduate Diploma - Counselling

Murdoch University
Perth, WA
06.2025

IELTS Academic Preparation - No Degree

Language Links
Perth, WA
06.2024

Advanced Diploma - Business

Lexis Training
Perth, WA
07.2023

Diploma - Business

Lexis Training
Perth, WA
07.2022

General English - No Degree

Phoenix Academy
Perth, WA
04.2021

Postgraduate - Marketing

FAAP
São Paulo, SP, Brazil
07.2017

Bachelor - Tourism

University of São Paulo
São Paulo, Brazil
07.2013

Skills

  • Commitment
  • Engagement
  • Focus on Results
  • Strategic Vision
  • 360º Management
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Adaptability and Flexibility
  • Client relationship management

Languages

  • English, Professional Working
  • Portuguese, Native or Bilingual

Coursework

  • RSA – Responsible Service of Alcohol, Perth, WA
  • Events and Marketing, São Paulo, SP, 6 months
  • Theater, São Paulo, SP, 3 years
  • Sales and Customer Prospecting, São Paulo, SP, 2 months
  • Content/Insides for Social Media, São Paulo, SP, 2 months

Personal Information

  • Age: 32
  • Visa Status: Student

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Quality Manager

Manhattan Maids
02.2025 - Current

Practice Administrator

The Whitehaven Clinic
07.2022 - 02.2025

Cleaner

Manhattan Maids
03.2020 - 07.2022

Waitress/Assistant Food Runner/Bar Attendant

11.2019 - 07.2022

Event Assistant

Eventesse Tour and Incentive
04.2019 - 07.2019

Commercial Coordinator

Moving People
02.2011 - 04.2019

Trainee

Ace Tour e Turismo
04.2010 - 02.2011

Graduate Diploma - Counselling

Murdoch University

IELTS Academic Preparation - No Degree

Language Links

Advanced Diploma - Business

Lexis Training

Diploma - Business

Lexis Training

General English - No Degree

Phoenix Academy

Postgraduate - Marketing

FAAP

Bachelor - Tourism

University of São Paulo

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ILANA BRITO