Ilana de Lima Brito

-Support and development of high-performing team.
-Coordination of client intake enquiries and communicating effectively to ensure quality of service.
-Use of in-house Practice Management System; Coreplus to manage Facilitators and client appointments and ensuring the accuracy of appointment bookings at the clinic, Webex, Microsoft Teams & Zoom.
-Overseeing management of clinic correspondence while maintaining client confidentiality.
-Manage client complaints.
-Meet minimum weekly billing requirements; follow-up on outstanding accounts.
-Ensure smooth and accurate flow of information within the business to facilitate other business operations.
-Oversee facilities services and maintenance services.
-Maintain IT, emails and telephone systems.
-Assist marketing director with social media and other marketing initiatives.
-Monitor inventory of office supplies and purchasing of new materials.
- Collaborate in team meetings to improve the program and training.

- House cleaning

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Contact and negotiation with suppliers of hotels, transport, F&B
• Negotiation of bonus policies and deadlines
• Service to VIP customers
• Financial closing of the project
• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.
• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Assisted in organizing successful events by collaborating with vendors and suppliers.

• Develop personalized proposals
• Streamlined communication between departments for improved project coordination and efficiency.
• Negotiate budget with suppliers and customers
• Prospecting new customers
• Buy and control stocks of gifts and promotional materials
• Briefing of the project to the operational department
• Control of the marketing budget
• Apply evaluation form for costumers
• Develop financial reports on a monthly basis
• Develop content for various platforms, boosting followers.
• Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
• Presented proposals to supervisors covering all aspects of projects.
• Streamlined communication between departments for improved project coordination and efficiency
• Coordinated logistics operations to ensure timely delivery of service while minimizing transportation costs.

• Customer service
• Develop travel scripts
• Plan trips (Contact and negotiation - hotels, transport, F&B)