Overview
Work History
Education
Skills
Coursework
Personal Information
Languages
Timeline
Generic
Ilana de Lima Brito

Ilana de Lima Brito

Mount Lawley,WA

Overview

15
15
years of professional experience

Work History

Practice Administrator

The Whitehaven Clinic
07.2022 - Current

-Support and development of high-performing team.
-Coordination of client intake enquiries and communicating effectively to ensure quality of service.
-Use of in-house Practice Management System; Coreplus to manage Facilitators and client appointments and ensuring the accuracy of appointment bookings at the clinic, Webex, Microsoft Teams & Zoom.
-Overseeing management of clinic correspondence while maintaining client confidentiality.
-Manage client complaints.
-Meet minimum weekly billing requirements; follow-up on outstanding accounts.
-Ensure smooth and accurate flow of information within the business to facilitate other business operations.
-Oversee facilities services and maintenance services.
-Maintain IT, emails and telephone systems.
-Assist marketing director with social media and other marketing initiatives.
-Monitor inventory of office supplies and purchasing of new materials.
- Collaborate in team meetings to improve the program and training.

Cleaner

Manhantan Maids
03.2020 - 07.2022

- House cleaning

Waitress/Assistant Food Runner/Bar Attendant

Casual
11.2019 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.


Event Assistant

Eventesse Tour and Incentive
04.2019 - 07.2019
  • Contact and negotiation with suppliers of hotels, transport, F&B
  • Negotiation of bonus policies and deadlines
  • Service to VIP customers
  • Financial closing of the project
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.

Commercial Coordinator

Moving People
02.2011 - 04.2019
  • Develop personalized proposals
  • Streamlined communication between departments for improved project coordination and efficiency.
  • Negotiate budget with suppliers and customers
  • Prospecting new customers
  • Buy and control stocks of gifts and promotional materials
  • Briefing of the project to the operational department
  • Control of the marketing budget
  • Apply evaluation form for costumers
  • Develop financial reports on a monthly basis
  • Develop content for various platforms, boosting followers.
  • Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
  • Presented proposals to supervisors covering all aspects of projects.
  • Streamlined communication between departments for improved project coordination and efficiency
  • Coordinated logistics operations to ensure timely delivery of service while minimizing transportation costs.

Trainee

Ace Tour e Turismo
04.2010 - 02.2011
  • Customer service
  • Develop travel scripts
  • Plan trips (Contact and negotiation - hotels, transport, F&B)

Education

Masters - Counselling

Murdoch University
Perth, WA
07.2026

No Degree - Preparation For The IELTS Academic Test

Language Links
Perth, WA
06.2024

Advanced Diploma of Business -

Lexis Training
Perth, WA
07.2023

Diploma of Business -

Lexis Training
Perth, WA
07.2022

No Degree - General English

Phoenix Academy
Perth, WA
04.2021

POST GRADUATION - Marketing management

FAAP
06.2017

Postgraduate in Marketing -

Faap- Fundacao Armando Penteado
Sao Paulo, SP- Brazil
07.2017

Bachelor of Tourism -

University of Sao Paulo
Sao Paulo, SP, Brazil
07.2013

Skills

  • Commitment
  • Engagement
  • Focus on Results
  • Strategic Vision
  • 360º Management
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Adaptability and Flexibility

Coursework

  • Events and Marketing, Brazilian Institute of Events – IBEV, 2010, 6 months, São Paulo, SP, Brazil
  • Theater, Braapa Força e Cultura, 2009, 3 years, São Paulo, SP, Brazil
  • Sales and Customer Prospecting, SENAC, 2 months, São Paulo, SP, Brazil
  • Content/Insides for Social Media, Bobis Training, 2 months, São Paulo, SP, Brazil

Personal Information

  • Age: 29
  • Visa Status: Student

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Practice Administrator

The Whitehaven Clinic
07.2022 - Current

Cleaner

Manhantan Maids
03.2020 - 07.2022

Waitress/Assistant Food Runner/Bar Attendant

Casual
11.2019 - 07.2022

Event Assistant

Eventesse Tour and Incentive
04.2019 - 07.2019

Commercial Coordinator

Moving People
02.2011 - 04.2019

Trainee

Ace Tour e Turismo
04.2010 - 02.2011

POST GRADUATION - Marketing management

FAAP

Masters - Counselling

Murdoch University

No Degree - Preparation For The IELTS Academic Test

Language Links

Advanced Diploma of Business -

Lexis Training

Diploma of Business -

Lexis Training

No Degree - General English

Phoenix Academy

Postgraduate in Marketing -

Faap- Fundacao Armando Penteado

Bachelor of Tourism -

University of Sao Paulo
Ilana de Lima Brito