Ilana Tabulutu
Canberra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Basketball Coach
Little Boomers Basketball
03.2023 - 05.2024
- Developed communication skills over the phone, in person and via email with players parents .
- Created a consistent routine for children and developed a great sense of time management
Retail Sales Associate
JD Sports
01.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Waitress/Bar Supervisor
Trecento Pizzeria
05.2017 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Music - Music Education
Australian Institute of Music
10.2024
Skills
- Verbal and written communication
- Customer service
- Data entry
- Customer relations
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
Certification
- State Driver's License
Timeline
Basketball Coach
Little Boomers Basketball
03.2023 - 05.2024
Retail Sales Associate
JD Sports
01.2022 - 03.2023
Waitress/Bar Supervisor
Trecento Pizzeria
05.2017 - 04.2021
Bachelor Of Music - Music Education
Australian Institute of Music
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