Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ilana Tabulutu

Canberra

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Basketball Coach

Little Boomers Basketball
03.2023 - 05.2024


  • Developed communication skills over the phone, in person and via email with players parents .
  • Created a consistent routine for children and developed a great sense of time management

Retail Sales Associate

JD Sports
01.2022 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organised store environment, enhancing the overall shopping experience.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Waitress/Bar Supervisor

Trecento Pizzeria
05.2017 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor Of Music - Music Education

Australian Institute of Music
10.2024

Skills

  • Verbal and written communication
  • Customer service
  • Data entry
  • Customer relations
  • Call center experience
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills

Certification

  • State Driver's License

Timeline

Basketball Coach

Little Boomers Basketball
03.2023 - 05.2024

Retail Sales Associate

JD Sports
01.2022 - 03.2023

Waitress/Bar Supervisor

Trecento Pizzeria
05.2017 - 04.2021

Bachelor Of Music - Music Education

Australian Institute of Music

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Ilana Tabulutu