Ilaria Filippelli
Summary
Hardworking and flexible job seeker, with strong background in customer relations and hospitality, and gained experience in farm jobs. Multi language speaker, multitasks and works well in fast-paced, high-volume environments. Excellent work performance in individual and team roles combined with attendance record.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper
Ayers Rock Resort
06.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Farm Worker
Tasmanian Botanics
03.2024 - 04.2024
- Performed essential tasks in weed farm, including deleafing, harvesting, and trimming crops.
- Contributed to operational efficiency by assisting in construction of irrigation system.
Farm Worker
Bejo
02.2024 - 02.2024
- Planted crops in fields, helping farmers distribute seeds
- Removed rocks and prepared soil for planting.
Cherry Packer
Glenburn Orchards Apples & Cherries
01.2024 - 01.2024
- Inspecting cherries for quality and removing damaged or spoiled fruit before packing.
Cafe Worker and Deli Clerk
Oliveri's Deli
07.2023 - 10.2023
- Contributed to team efficiency by performing in various roles such as barista, cashier, food preparer, and deli clerk
- Enhanced customer satisfaction by providing efficient and friendly service with welcoming attitude.
Banana Sorter and Packer
Zahra Farm
07.2023 - 10.2023
- Reduced errors in sorting process by conducting thorough quality checks and maintaining accuracy.
- Proved successful working as banana packer within tight deadlines and in fast-paced environment.
Guest Service Agent
Adina Hotels Bondi Beach
12.2022 - 04.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at hotel reception.
- Collected room fees, and payments, sending invoices
- Assisted guests with reservations, modifications, and cancellations, responding to telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in area, enhancing guest experiences.
Waitress and Bar Assistant
Troy's Hospitality Staff
12.2022 - 04.2023
- Served as waitress for private functions and catering events, ensuring exceptional guest service and satisfaction.
- Supported bar operations at festivals and concerts, delivering efficient service in high pace environments.
- Used cash registers and credit card machines to cash out customers.
Guest Service Agent
Aqua Hotel 4*
03.2022 - 10.2022
- Running reception practices
- Handling cash and transactions, generating and sending invoices
Barista and Waitress
Caffetteria Pasticceria Filippelli
01.2013 - 01.2022
- Barista, food preparation, taking and running orders
- Re-stocking, dishwashing and cleaning
- Operating cash register and POS payments
Customer Care Supervisor
Italcamel Travel Agency
02.2018 - 12.2021
- Provided pre and post selling assistance to B2B clients - travel agencies and tour operators - via email and phone
- Managed communication and assistance to hospitality service providers
- Intermediated issues between contracted parts, gained experience on how to handle conflicts and solve problems
Guest Service Agent and FOH
H10 Rubicon Palace 5*
03.2017 - 06.2017
- Running reception desk practices
- Welcoming clients at restaurant
Education
Bachelor Degree - Foreign Languages and Economics
Università Degli Studi Di Urbino
Urbino02.2017
Erasmus+ Program - International Business And Languages: School OfLanguages, Law And Society
Dublin Institute of Technology
Dublin06.2015
Skills
- Quick to learn
- Multi tasking oriented
- Ability to work under pressure and in fast paced environments
- Cleaning and organizing abilities
- Excellent communication skills, problem solving ability and developing positive client relations
- Knowledge of Microsoft Office, OS operative system, Zendesk CRM, Ericsoft and Protel (PMS)
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Full Professional
French
Limited Working
Russian
Elementary
Visa
Working holiday visa 417
Certification
- RSA & RSG certificate
- Australian Car License
Refernces
- Mrs. Anita Oliveri, Oliveri's Deli, 0417634644
- Mr. Rob Zahra, Zahra's Farm, 0417743692
- Mr. Tristan Carey, Adina Hotels, 0431396154
Timeline
Housekeeper
Ayers Rock Resort
06.2024 - Current
Farm Worker
Tasmanian Botanics
03.2024 - 04.2024
Farm Worker
Bejo
02.2024 - 02.2024
Cherry Packer
Glenburn Orchards Apples & Cherries
01.2024 - 01.2024
Cafe Worker and Deli Clerk
Oliveri's Deli
07.2023 - 10.2023
Banana Sorter and Packer
Zahra Farm
07.2023 - 10.2023
Guest Service Agent
Adina Hotels Bondi Beach
12.2022 - 04.2023
Waitress and Bar Assistant
Troy's Hospitality Staff
12.2022 - 04.2023
Guest Service Agent
Aqua Hotel 4*
03.2022 - 10.2022
Customer Care Supervisor
Italcamel Travel Agency
02.2018 - 12.2021
Guest Service Agent and FOH
H10 Rubicon Palace 5*
03.2017 - 06.2017
Barista and Waitress
Caffetteria Pasticceria Filippelli
01.2013 - 01.2022
Bachelor Degree - Foreign Languages and Economics
Università Degli Studi Di Urbino
Erasmus+ Program - International Business And Languages: School OfLanguages, Law And Society
Dublin Institute of Technology
- RSA & RSG certificate
- Australian Car License
Similar Profiles
Manoa QiolevuManoa Qiolevu
Bartender/Barista at Ayers Rock ResortBartender/Barista at Ayers Rock Resort
KELSEY ROURKEKELSEY ROURKE
Assistant Front Office Manager at Ayers Rock ResortAssistant Front Office Manager at Ayers Rock Resort
Adi Vika Lalaciwa BaleilevukaAdi Vika Lalaciwa Baleilevuka
Room Attendant at Voyages Ayers Rock ResortRoom Attendant at Voyages Ayers Rock Resort