Ilaria Gigantino
South Yarra,Australia
Summary
Dynamic hospitality professional with extensive experience in the hospitality sector, excelling in customer service and effective communication. Proven ability to upsell menu items and enhance guest experiences through problem-solving and teamwork. Skilled in hospitality systems, delivering high-quality service in fast-paced environments while ensuring guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Squires Loft
Albert Park, Australia
03.2025 - Current
- Provide friendly, high-quality table service in a busy steakhouse.
- Strong knowledge of meat cuts and cooking temperatures.
- Recommend wine pairings to enhance guests' dining experience.
- Communicate effectively with kitchen and bar staff.
Waitress
Rococo Italian Restaurant
St Kilda, Australia
12.2024 - Current
- Provide exceptional service to guests by taking orders, serving food and drinks, and handling requests.
- Upsell menu items and promote special offerings to maximize sales.
- Ensure a smooth and efficient dining experience by maintaining strong communication with kitchen and management teams.
Restaurant Hostess
Maison Estelle (Private Members' Club)
London, UK
04.2024 - 08.2024
- Greeted and checked in members and guests, managing reservations and ensuring a smooth guest experience.
- Verified member identities and ensured their specific requests were addressed.
- Utilized OpenTable for booking and reservation management.
- Addressed and resolved guest complaints, ensuring satisfaction with the service provided.
Hostess
Queen's Gate Hotel by Hilton
London, UK
09.2019 - 09.2020
- Delivered high-standard guest service in a luxury hotel setting.
- Managed the afternoon tea section, ensuring timely and courteous service.
- Assisted with event coordination and special requests, contributing to the overall guest satisfaction.
- Delivered silver service to maintain the hotel's premium reputation.
Receptionist
Haymarket Hotel
London, UK
06.2019 - 09.2019
- Managed guest check-ins and check-outs, ensuring an efficient and seamless process.
- Used Micros and Opera systems to process reservations and guest requests.
- Delivered high-quality service, addressing guest concerns and inquiries promptly.
Guest Service Hostess
Park Plaza Westminster Bridge
London, UK
01.2018 - 05.2019
- Handled guest requests, reservations, and complaints, ensuring prompt responses.
- Managed room service orders and processed them through the Micros system.
- Assisted with event coordination and guest inquiries, contributing to an exceptional guest experience.
Waitress
Maguro Sushi
London, UK
10.2016 - 11.2017
- Delivered attentive table service in a fast-paced Japanese restaurant with VIP customers.
- Supported the team with order taking, food running, and customer requests.
- Gained familiarity with traditional Japanese dishes and dining etiquette.
Runner
Soho House & Co
London, UK
09.2016 - 10.2016
- Assisted waitstaff by promptly delivering food and drinks to guests.
- Ensured smooth coordination between kitchen and floor staff.
- Maintained high standards of service in a fast-paced, high-end environment.
- Supported the setup and breakdown of service stations.
Education
Master of Arts - Language Interpretation And Translation
London Metropolitan University
London, UK05-2022
Skills
- Customer Service
- Effective communication
- Upselling techniques
- Problem solving
- Multilingual Communication
- Upselling & Sales
- Hospitality Systems
- Team Collaboration
Certification
Front Desk Certificate with Micros Opera System
Languages
English
Full Professional
Spanish
Professional
Italian
Native/ Bilingual
Japanese
Limited
Timeline
Waitress
Squires Loft
03.2025 - Current
Waitress
Rococo Italian Restaurant
12.2024 - Current
Restaurant Hostess
Maison Estelle (Private Members' Club)
04.2024 - 08.2024
Hostess
Queen's Gate Hotel by Hilton
09.2019 - 09.2020
Receptionist
Haymarket Hotel
06.2019 - 09.2019
Guest Service Hostess
Park Plaza Westminster Bridge
01.2018 - 05.2019
Waitress
Maguro Sushi
10.2016 - 11.2017
Runner
Soho House & Co
09.2016 - 10.2016
Master of Arts - Language Interpretation And Translation
London Metropolitan University
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