Ilaria Iannizzi
Perth,WA
Summary
Experienced with customer interaction, solid background in customer sales and service. Proven ability to foster positive client relationships and support team objectives. Demonstrated effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customers Sales Assistant
Panetta Group Srl
06.2023 - 09.2024
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Organized promotional events, increasing brand awareness and customer engagement.
Sales Agent
Pregis Spa
03.2021 - 05.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Waitress Trainee
Pizzeria Da Ciro
06.2021 - 05.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma - Business Management Technician
Institute of Higher Education XXV Aprile
Cuorgnè, To07.2013
Skills
- Good ability to learn new skills
- Quick ability to learn new computer software
- Good organizational and management skills
- Excellent relational skills
- Propensity to listen
- Excellent adaptability
- Positivity
- Problem-solving
- Motivation
- Resilience and persistence
- Ability to work under pressure
- Time management
- Ability to work in teams
Profile
Ilaria Iannizzi, 02/22/93, Italian, (+61) 406592236 , ilariaiannizzi@icloud.com, 80 Stirling Street, Perth, WA 6000, Australia.
Dataprocessingconsent
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Communication Skills
- Customer service and hospitality experience
- Experience in busy work environments
- Able to work effectively with a team or unassisted
- Be able to work efficiently under pressure
- Practising Health and Safety while working
- Ability to adapt ad cater to a wide variety of customers
- Strive in trendy and innovative environments
- Propensity to listen
- Excellent adaptability
Languages
Italian
Native or Bilingual
English
Limited Working
French
Limited Working
Timeline
Customers Sales Assistant
Panetta Group Srl
06.2023 - 09.2024
Waitress Trainee
Pizzeria Da Ciro
06.2021 - 05.2023
Sales Agent
Pregis Spa
03.2021 - 05.2023
High School Diploma - Business Management Technician
Institute of Higher Education XXV Aprile
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