Ilaria Miglioranza
St Kilda East,Victoria
Summary
Service-centric Restaurant Supervisor with 5 years of experience overseeing operations of diverse food services establishments. Recently moved into wine duties, with a WST lev 3 pin. Skilled in providing team members with the leadership, support and motivation to succeed. Effective in promoting commitment to patron satisfaction. Focused on ensuring compliance with policies and procedures.
Overview
9
9
years of professional experience
Work History
Junior Sommelier
Farmer's Daughters
03.2023 - Current
- Trained service staff on wines to maximize revenue and maintain good reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature and kept stock files updated.
- Coordinated wine selection and restocking for cellar.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Autonomously delivering wine pairings and accomodating special customer's requests.
Restaurant Supervisor
Tipico
02.2022 - 02.2023
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Organised wine tastings with team members to enhance performance.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies and top service standards.
Restaurant Supervisor
Al Dente Restaurant
03.2021 - 02.2022
- Created and deployed successful strategies to boost restaurant performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Applied comprehensive knowledge of wine to increase daily beverage sales.
All Rounder
Officine Zero
06.2019 - 01.2021
- Increased customer satisfaction by resolving issues.
- Improved procedures on stocktake, pricing and inventory.
- Monitored social media and online sources for industry trends.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Waitress
Stradbroke Island Beach Hotel
12.2018 - 04.2019
- Efficiently worked in different departments (bar, functions room, restaurant, reception) of the business.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Officine Zero
05.2018 - 12.2018
- Implemented day to day procedures to enhance efficiency and workforce effectiveness.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Factory Worker
Atelier Palladio
06.2015 - 09.2017
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Education
Advanced Diploma - Business
Insight Academy
Melbourne, VIC03.2022
Diploma - Business
Lonsdale Institute
Melbourne VIC11.2020
High School Diploma -
I.T.C.G.Girardi
Cittadella, Italy2009
Skills
- Fast Learning
- Cellar Management
- Problem Solving
- Goals Oriented
- Time Management Skills
- Critical Thinking
Additional Information
VIC RSA
WSET lev. 3
Timeline
Junior Sommelier
Farmer's Daughters
03.2023 - Current
Restaurant Supervisor
Tipico
02.2022 - 02.2023
Restaurant Supervisor
Al Dente Restaurant
03.2021 - 02.2022
All Rounder
Officine Zero
06.2019 - 01.2021
Waitress
Stradbroke Island Beach Hotel
12.2018 - 04.2019
Waitress
Officine Zero
05.2018 - 12.2018
Factory Worker
Atelier Palladio
06.2015 - 09.2017
Advanced Diploma - Business
Insight Academy
Diploma - Business
Lonsdale Institute
High School Diploma -
I.T.C.G.Girardi
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