Hi, I’m
Ilaria Scilipoti
Mosman Park,WA
Summary
Responsible and friendly sales and beauty therapist makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.
Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
years of professional experience
Work History
EndotaFremantle , WA
Beauty Therapist
03.2021 - Current
Job overview
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Demonstrated an understanding of skin types when recommending products or services.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Ensured that all health and safety regulations are followed during treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Prescribed skincare products according to individual customer requirements.
- Assisted customers in feeling relaxed and comfortable with the process.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
Beauty Team sncRoma, Italy
Beautician and Manager
05.1999 - 01.2021
Job overview
- Recommended appropriate beauty treatments to customers based on individual needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Managed inventory levels of beauty supplies to ensure stock availability when needed.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Scheduled appointments for clients over the phone or online booking systems.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Engaged in ongoing education opportunities to stay up-to-date on new trends and techniques.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Educated customers about proper skincare routines for home use between visits.
- Kept notes listing preferences and services provided to clients for quick reference.
- Demonstrated an in-depth knowledge of beauty products and their potential effects on the skin.
- Kept detailed records of all services performed for each client in order to provide personalized follow-up appointments.
- Administered payment transactions accurately using point-of-sale software systems.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Minimized staff turnover through appropriate selection, orientation and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
SiceRome , Italy
Salesperson
06.1998 - 04.1999
Job overview
- Developed key customer relationships to increase sales.
- Advised customers on the latest product features and benefits.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Participated in trade shows, conferences, and other marketing events.
- Greeted and assisted customers to foster positive experiences.
Education
Marco SimoneMonterotondo
High School Diploma
08-1998
Scuola Estetica RomaRome
Some College (No Degree)
Skills
- Sale expertise
- Microdermabrasion knowledge
- Lash and brow maintenance
- Nail Treatments
- Waxing and hair removal techniques
- Appointment Scheduling
- Brow sculpting
- Hot Stone Massage
- Deep Tissue Massage
- Spa Treatment Coordination
- LED light therapy
- Products knowledge
- Relationship Building
- Inventory Control
- Payment Processing
- Cosmetics and Facial Care Services
- Facials and Chemical Treatments
- Manicures and Pedicures
Timeline
Beauty Therapist
Endota
03.2021 - Current
Beautician and Manager
Beauty Team snc
05.1999 - 01.2021
Salesperson
Sice
06.1998 - 04.1999
Marco Simone
High School Diploma
Scuola Estetica Roma
Some College (No Degree)
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