Ilayda Nuralus
Roxburgh Park,VIC
Overview
8
8
years of professional experience
Work History
Retail Assistant
WHSmith
04.2022 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Event Managment and Administration
Holistic Mental Health. Co
02.2021 - 03.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Helped develop workshops aimed at disadvantaged women with mental illness.
- Liaised with clients to determine exact event requirements
- Conducted research and collected information to improve future workshops
- Participated in the presentation of workshop material & confidently communicated with participants.
Hospitality Worker
Campbellfield Kebab House
01.2016 - 01.2021
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
Education
Bachelor of Health Sciences - Public Health
LaTrobe University
Melbourne, VIC12.2023
Certificate - Mental Health First Aid
Mental Health First Aid Australia
Melbourne, VIC03.2021
High School Diploma -
Pascoe Vale Girls College
Pascoe Vale, VIC12.2019
Skills
- Strong Communication and Interpersonal Skills
- Administrative Support
- Team Cooperation
- Goal-Driven
- Speech Clarity
- Engaging with Diverse Customers
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Retail Assistant
WHSmith
04.2022 - Current
Event Managment and Administration
Holistic Mental Health. Co
02.2021 - 03.2022
Hospitality Worker
Campbellfield Kebab House
01.2016 - 01.2021
Bachelor of Health Sciences - Public Health
LaTrobe University
Certificate - Mental Health First Aid
Mental Health First Aid Australia
High School Diploma -
Pascoe Vale Girls College