ILHAM NIKKI ROUHOLFEDA

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• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
• Maintained a clean, safe, and welcoming salon environment for clients and staff members.
• Developed a loyal clientele with exceptional communication skills and attention to detail.
• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Advised clients on mortgage, education and personal loans.
• Developed systems to efficiently track loan documents and enhance accuracy.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Cross-sold bank products and services to meet customer needs and provide options.
• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.

• Built strong relationships with clients, resulting in increased loyalty and retention rates.
• Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
• Led training sessions for new hires, ensuring a thorough understanding of bank procedures and excellent customer service skills.
• Educated clients on credit-building strategies, enabling them to improve their financial profiles.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Educated customers on features and benefits of banking products and services.
• Provided advice on different bank products and financial options.