Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilia Lykannis

Maroochydore,QLD

Summary

Dynamic restaurant owner with a proven track record in menu development and staff leadership at Psari Seafood Bar and Grill. Successfully enhanced customer engagement and loyalty through innovative promotions, while ensuring compliance with health regulations. Expert in inventory management and problem-solving, fostering a thriving business environment that maximized revenue and team performance.

Overview

36
36
years of professional experience

Work History

Restaurant Owner, Psari Seafood Bar and Grill

Self-employeed
09.2018 - Current
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 17 employees.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.

Cafe Part Owner, Tourist Cafe

Self-employeed
03.2006 - 07.2017
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain a competitive edge in the market.
  • Streamlined operations for efficiency through effective staff training and scheduling.
  • Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
  • Established partnerships with local farmers markets, which allowed for sourcing fresh ingredients at lower prices while supporting the community.
  • Implemented inventory management systems to minimize waste and optimize stock levels.

Renderer

George Youseff
02.2004 - 04.2006
  • Continuously improved skills through ongoing professional development in industry standards and emerging technologies.
  • Communicated effectively with team members at all levels of the organization, fostering positive working relationships throughout each project phase.
  • Mixed render
  • Applicated render to facade
  • Helped senior team mates with big jobs

Trainee Accountant

Bligh Appointments
12.1998 - 11.1999
  • Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
  • Maintained confidentiality of sensitive financial information, adhering to company policies and professional ethics standards.
  • Reduced errors in data entry by maintaining attention to detail when recording transactions in accounting software.
  • Reconciled balance sheet figures and sought assistance to reduce errors.
  • Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
  • Provided exceptional customer service when addressing vendor inquiries or concerns regarding payment status or invoice disputes.
  • Enhanced accuracy of tax filings by meticulously reviewing and updating client financial records.

Production Manager

McDonald's Restaurant
04.1993 - 11.1998
  • Resolved issues quickly to maintain productivity goals.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.

Sandwich Maker, Sandwich Stack Westfields

My Parents
01.1989 - 12.1991
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Cut and buttered hundreds of rolls before school
  • Served customers after school, made sandwiches
  • Made coffees, milk shakes etc
  • Balanced the takings and walked it over and deposited to the local bank 5 days a week

Education

Cert 4 in Building And Construction (building) -

TAFE NSW
NSW
01-2012

Certificate III Carpentry CPC30211 -

TAFE NSW
NSW
01-2012

Certificate IV in Small Business Management -

TAFE NSW
NSW
01-2011

Certificate IV Business Studies -

TAFE NSW
NSW
01-2001

Certificate II Accounting -

TAFE NSW
NSW
01-1998

High School Diploma -

Edmund Rice College
Wollongong, NSW
11-1996

Skills

  • Experienced in tool operation
  • Enthusiasm for heavy machinery
  • Skilled driver
  • Detail-oriented
  • Collaborates effectively in team settings
  • Adapts to new skills efficiently
  • Adapts to situations quickly
  • Dedicated professional
  • Staff supervision
  • Business planning
  • Customer engagement
  • Inventory managemen
  • Menu development
  • Staff management
  • Small business operations
  • staff leadership
  • Employee scheduling
  • Waste reduction
  • Staff hiring
  • POS system operation
  • Sales expertise
  • Local sourcing
  • Revenue generation
  • Table management
  • Wine history
  • Safe food handling
  • Menu pricing and writing
  • Problem-solving
  • Recipes and menu planning
  • Money handling

Languages

English
Full Professional

Timeline

Restaurant Owner, Psari Seafood Bar and Grill

Self-employeed
09.2018 - Current

Cafe Part Owner, Tourist Cafe

Self-employeed
03.2006 - 07.2017

Renderer

George Youseff
02.2004 - 04.2006

Trainee Accountant

Bligh Appointments
12.1998 - 11.1999

Production Manager

McDonald's Restaurant
04.1993 - 11.1998

Sandwich Maker, Sandwich Stack Westfields

My Parents
01.1989 - 12.1991

Cert 4 in Building And Construction (building) -

TAFE NSW

Certificate III Carpentry CPC30211 -

TAFE NSW

Certificate IV in Small Business Management -

TAFE NSW

Certificate IV Business Studies -

TAFE NSW

Certificate II Accounting -

TAFE NSW

High School Diploma -

Edmund Rice College

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