Ilich Karpyn Esqueda
Windsor,Victoria
Summary
I have shown an aptitude to teaching and interpersonal skills from a young age which led me to the hospitality industry, the industry of people.
Through the years, hospitality fit me like a shoe and I developed a passion for understanding different spirits, their history and usage in the extravagant career of cocktail making.
I have continued to teach and motivated many bartenders and current supervisors of several venues, naturally this led to creating and running events with an educational approach that was advantageous to the venue, staff, brands and anyone else who attended. I am a big believer in learning through fun and engaging activities like small competitions, the kind of activities which ignite the passion and appreciation for our craft.
Spirits Platform holds most of my favourite brands and ingredients to use in cocktail making and we have collaborated together over the years in educating and promoting bartending in and around Chapel St.
Overview
6
6
years of professional experience
Work History
Venue Manager
Good Company Bar Group
07.2020 - Current
- Managing two venues with distinct personalities, clientele and offerings. Ie: Holy Grail and La la land Windsor.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Venue Manager
La La Land Windsor (Lala Bar Group)
08.2018 - 03.2020
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Assistant Venue Manager
Holy Grail Bar (Lala Bar Group)
08.2017 - 08.2018
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Managed venue schedules, ensuring optimal utilization of space and resources.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Developed innovative marketing strategies to attract new clients and maintain a competitive edge in the industry.
- Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
Education
Advance Diploma - Music Performance
Box Hill Institute of TAFE
Box Hill, VICBachelor of Science - Psychology
Macquarie University
Sydney, NSW2028
Skills
- Small Scale Event Planning and Management
- Relationship Building
- Performance Evaluation
- Budget Management
- Event Promotion
- Process Optimization & Task Prioritization
- Menu Planning
- Health and Safety Compliance
- Writing and Verbal Communication
- Staff Management & Conflict Resolution
- Risk Assessment
Affiliations
- Boxing with an aspiration to compete
- Playing musical instruments like Bass guitar, Alto Saxophone and Singing
- Skateboarding
- Snowboarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
References available upon request.
Timeline
Venue Manager
Good Company Bar Group
07.2020 - Current
Venue Manager
La La Land Windsor (Lala Bar Group)
08.2018 - 03.2020
Assistant Venue Manager
Holy Grail Bar (Lala Bar Group)
08.2017 - 08.2018
Advance Diploma - Music Performance
Box Hill Institute of TAFE
Bachelor of Science - Psychology
Macquarie University
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