Ilijana Damjanovska
Melbourne
Summary
Dedicated and results-oriented receptionist with experience in dynamic, customer-focused environments. Skilled in delivering exceptional brand representation and fostering customer engagement. Strong communicator with a talent for relationship-building and adaptability in fast-paced settings. Eager to transition into the legal field, utilizing transferable skills to make a positive impact.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
De'Longhi
10.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas and was named as top seller in Victoria in November 2024.
Scheduling Officer
Urban Caravans
01.2024 - 01.2025
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Analyzed historical data to forecast future workload trends, enabling proactive adjustments to scheduling strategies and resource allocation.
- Resolved scheduling conflicts proactively by identifying potential issues early on and implementing alternative solutions as necessary.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist Administrator
Urban Caravans
07.2023 - 01.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Receptionit
Field Kiriakidis Accounting
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Gymnasium “Josip Broz Tito”
05-2022
Skills
- Organization and Time Management
- Attention to Detail
- Communication and Client Relations
- Exceptional telephone etiquette
- Excellent verbal and written communication skills
- Self-Reliant and Team Player
- Tech Savvy and Quick to Learn
- Confidentiality and Professionalism
- Problem-Solving oriented and Adaptability
- File organization
- Scheduling/Planning
Timeline
Brand Ambassador
De'Longhi
10.2024 - Current
Scheduling Officer
Urban Caravans
01.2024 - 01.2025
Receptionist Administrator
Urban Caravans
07.2023 - 01.2024
Receptionit
Field Kiriakidis Accounting
11.2022 - 06.2023
High School Diploma -
Gymnasium “Josip Broz Tito”
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