Ilisoni Vibose
Sigatoka,Fiji Islands
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Professional committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Goal-oriented professional with distinguished experience in hotel/ resort and cruising industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
Work History
Sales Executive
Captain Cook Cruises
2023.02 - Current
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability in all our products for sales and demonstrations
- Participate on behalf of the company in trade shows local and overseas sales business calls.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and feedback to meet expectations and increase sales.
- Answered clients questions about products and services, helped locate merchandise, and promoted key items.
- Developed and implemented account management plans to establish customer satisfaction.
- Engaged in friendly conversation with guests and clients to better uncover individual needs.
- Listened to clients needs and desires to identify and recommend optimal products.
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from clients or prospects and share with internal teams.
- Achieved sales goals and service targets by cultivating and securing new relationships.
- Negotiated and closed profitable sales contracts with new and existing clients to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential clients to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Hospitality Manager - Onboard MV Reef Endeavour
Captain Cook Cruises
2017.04 - 2023.02
- Manage the day to day hotel operation (Cabin/ Dinning/ Bar/ Pursers Bureau/ Galley/ Laundry/ Activity & Entertainment) onboard
- Wellness Ambassador for Post COVID19 protocol, creating action plan and executing safe working environment during this pandemic
- Guest Services Manager responsible in all aspects of front line guest service areas, creating happiness and excellent guest service is my motor
- Manage the daily passenger’s schedules, activities and shore excursions
- Making sure that all daily schedules are on time, environmentally friendly and safe for guests to participate in
- Conduct Daily Briefing for all Department Heads and Chair weekly hospitality department meeting with a drive to keep improving our service and continue to be the best in cruising for Fiji
- Accountable in Ordering and Stock Control for the hotel division
- Accountable and monitor of all onboard hotel equipments and supplies
- Responsible for the health and safety working procedures are followed
- Accountable for all Onboard Human Resources Policy and Procedures and report to shore based management of any incident
- Accountable for evaluation and appraisal performance for the hotel division crew onboard
- Responsible and Monitor ISM procedures for the Hospitality Division
- Responsible in ensuring that Hygiene, Sanitation procedures are maintained in our Galley Department
- Responsible in hosting & conducting site inspection for travel agent
- Live history presentation with passenger audience onboard
- Responsible in identifying customer service training needs and accountable to conduct training effectively
- Responsible in weekly revenue and operation issue reports
- Manage and coordinate onboard events and charters
- Public Speaker and responsible in making general announcement.
- Scheduled work hours for 48 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Events Manager - MICE
Shangri-La’s Fijian Resort & Spa
2014.04 - 2017.04
- Event Management Operations
- Business Administration
- Business Development and Communications
- Hygiene Food & Safety Control Standard (SFSMS) Opera & Delphi skills and knowledge Front Office Management OHS/First Aid Champion & Fire Life & Safety
- Shangri-La Level Department Trainer
- Secured & Achieved F$222,812.63 for MICE Revenue 2014 Secured & Achieved F$337,294.00 for MICE Revenue 2015 Secured & achieved F$652,409.00 on MICE Revenue- 2016
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
Director of Celebration
Tropica Island Resort
2012.02 - 2014.04
- Direct/ Manage and coordinate all events of the property
- Manage Recreational Department
- Assist in Food & Beverage Management
- Assist in Housekeeping Management
- Assist General Manager in the Hotel Operation
- Manage all special events of the resort
- Creating packages for the resort that is distributed to target market
- Opening Team of the resort.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
Charter / Events & Groups Coordinator
Blue Lagoon Cruises
2010.10 - 2012.02
- Manage and coordinate charter/events and groups
- Charterer’s /Group Leader/Event Organizer/ Wedding Couple point of contact
- Conduct site inspection for possible clients and agents
- Securing any possible lead for Groups/MICE/Weddings/Charter
- Building and maintaining professional network
- Local Cooperate market visit and building relationship
- Company’s rep for Tourism Fiji local trade show
- Skills in maintaining great client relationship
- Assist our Sales Manager International in maintaining a F$900,000.00 charter revenue for 2011 and F$500,000.00 for charter and groups revenue in 2012
- Part of the Fiji Blue Lagoon Cruises team that helped in the merge transition to South Sea Cruises under Marine Tourism Management Leadership.
- Created and distributed departmental reports.
- Monitored calendar and schedule and set up meetings and appointments.
- Liaised with clients to discuss aspects services and used successful upselling and suggestive selling techniques.
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
Cruise Director
Blue Lagoon Cruises
- Manage hotel operation on board
- Manage the foyer and boutique
- Activities & Entertainment Manager.
Special Events Coordinator
Outrigger On The Lagoon
2009.01 - 2010.01
- Manage and coordinate weddings/ romantic dinners/special functions
- Wedding couples point of contact
- Conduct site inspection for possible clients and agents
- Building everlasting relationship with any client
- Securing any possible lead for weddings and special function
- Event planner/ Wedding Planner
- Part of the team to achieve F$2million Food & Beverage revenue in 2009
- Part of the team to achieve F$3million Food & Beverage revenue in 2010.
Conference & Banquet Supervisor
Outrigger on the Lagoon
2008.01 - 2009.01
- Manage the conference and banquet operation
- Check and report revenue per event
- Conduct briefing as per any event program.
Food & Beverage Supervisor
Outrigger on the Lagoon
2005.01 - 2008.01
- Manage Food & Beverage Outlet with a total of 15- 20 staff per outlet
- Check and report on the revenue per shift
- Conduct daily briefing.
Food & Beverage Waiter
Outrigger on the Lagoon
2000.01 - 2005.01
- Professional Food & Beverage Customer Service
- Always a lined to standard operating procedure
- Maintain high hygiene working environment
- Eye for detail.
Education
Basic Sea Safety Survival Certificate of Attainment -
Fiji National University
03.2019
Sales & Marketing Certificate of Attainment – Module 1/2/3 -
Fiji National University
03.2012
Basic Fire Prevention and Control Certificate of Attainment -
Fiji National University
03.2012
Survival Techniques Certificate of Attainment -
Fiji National University
02.2012
Occupational Health and Safety at Sea Certificate of Attainment -
Fiji National University
02.2012
Elementary First Aid and CPR Course -
Red Cross Society Fiji
11.2010
Reproductive Health, Gender & Communication/Counseling Skills Certificate of Participation -
Outrigger On The Lagoon
05.2009
Work Teams Certificate of Participation -
Outrigger On The Lagoon
04.2009
Customer Service Certificate of Participation -
Outrigger On The Lagoon
03.2009
Communication Skills Certificate of Participation -
Outrigger On The Lagoon
03.2009
Supervision in the Hospitality Industry Certificate of Attainment -
Training Productivity Authority of Fiji
06.2005
Practical Tools for Effective Service Certificate of Attainment -
Training Productivity Authority of Fiji
06.2005
Effective Supervision Certificate of Attainment -
Training Productivity Authority of Fiji
04.2005
Time & Stress Management Certificate of Attainment -
Training Productivity Authority of Fiji
03.2005
Food & Beverage Supervision Certificate of Attainment -
Training Productivity Authority of Fiji
02.2005
Skills
- Conflict Resolution
- Coaching and Mentoring
- Budget Management
- Team Leadership
- Risk Management
- Staff Training
- Attention to Detail
- Team Building
- Data Management
- Resource Allocation
- Verbal Communication
- Calm Under Pressure
- Problem Resolution
- Public Speaking
- Data Entry
- First Aid/CPR
- Social Perceptiveness
- Fluent in English
- Multitasking
- Teamwork and Collaboration
Websites
Accomplishments
- 2009 The AON Fiji Excellence Tourism Award - Front Liner of the Year Awards Nominee – Outrigger On The Lagoon Fiji
- August 2009 Outrigger On The Lagoon Fiji - Manager of the Month Finalist.
- March 2009 Outrigger On The Lagoon Fiji - Manager of the Month Finalist & Winner.
- December 2008 Outrigger On The Lagoon Fiji - Manager of the Month Finalist.
- January 2008 Outrigger On The Lagoon Fiji - Manager of the Month Finalist.
References
Mr. Adrian Iftene, Chief Executive Officer, Captain Cook Cruises, +679 9994737 Ms Kuini Naisue, Director of Events Management, Shangri-La’s Fijian Resort & Spa, +679 9927281 Ms Leba Pareti, General Manager, Garden Island Resort, +679 9042713
Hobbies and Interests
- Meeting people
- Cooking
- Singing
- Reading
Timeline
Sales Executive
Captain Cook Cruises
2023.02 - Current
Hospitality Manager - Onboard MV Reef Endeavour
Captain Cook Cruises
2017.04 - 2023.02
Events Manager - MICE
Shangri-La’s Fijian Resort & Spa
2014.04 - 2017.04
Director of Celebration
Tropica Island Resort
2012.02 - 2014.04
Charter / Events & Groups Coordinator
Blue Lagoon Cruises
2010.10 - 2012.02
Special Events Coordinator
Outrigger On The Lagoon
2009.01 - 2010.01
Conference & Banquet Supervisor
Outrigger on the Lagoon
2008.01 - 2009.01
Food & Beverage Supervisor
Outrigger on the Lagoon
2005.01 - 2008.01
Food & Beverage Waiter
Outrigger on the Lagoon
2000.01 - 2005.01
Cruise Director
Blue Lagoon Cruises
Basic Sea Safety Survival Certificate of Attainment -
Fiji National University
Sales & Marketing Certificate of Attainment – Module 1/2/3 -
Fiji National University
Basic Fire Prevention and Control Certificate of Attainment -
Fiji National University
Survival Techniques Certificate of Attainment -
Fiji National University
Occupational Health and Safety at Sea Certificate of Attainment -
Fiji National University
Elementary First Aid and CPR Course -
Red Cross Society Fiji
Reproductive Health, Gender & Communication/Counseling Skills Certificate of Participation -
Outrigger On The Lagoon
Work Teams Certificate of Participation -
Outrigger On The Lagoon
Customer Service Certificate of Participation -
Outrigger On The Lagoon
Communication Skills Certificate of Participation -
Outrigger On The Lagoon
Supervision in the Hospitality Industry Certificate of Attainment -
Training Productivity Authority of Fiji
Practical Tools for Effective Service Certificate of Attainment -
Training Productivity Authority of Fiji
Effective Supervision Certificate of Attainment -
Training Productivity Authority of Fiji
Time & Stress Management Certificate of Attainment -
Training Productivity Authority of Fiji
Food & Beverage Supervision Certificate of Attainment -
Training Productivity Authority of Fiji
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