ILKAY AKDENIZ
EUMEMMERRING,AUSTRALIA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Heavy Truck Driver
Vestas Wind Technology (Workpac)
11.2019 - 04.2023
- Delivered goods to customers both locally and long distance.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Increased customer satisfaction with punctual deliveries and professional communication during pick-ups and dropoffs.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Assisted with loading/unloading processes as needed to guarantee proper handling of cargo and expedite delivery times.
- Kept meticulous logs of correspondence with customers and freight recipients.
Quality Control Technician
Masport Australia
09.2017 - 01.2019
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Blackwoods Sales Outbound - Team Leader
The Probe Group
03.2014 - 04.2017
- Coach, mentor and develop staff members, formulating and achieving team goals
- Reviewing procedures and processes to ensure efficiency
- Working with other staff and managers to achieve centre and company objectives
- Implementing performance management programs
- Prepare weekly and monthly sales reports
- Supervise essential key account possibilities
- Use of multiple operating CRM and DOS systems
- Ensure agents meet daily targets and KPI's
- Providing sales & solutions to customer/clients
- Undertake ongoing training around new products and services
- Resolving escalations, assisting in monthly performance reviews, assisting in coaching and training with Team members, performing end of day requests and results
- Reduced employee turnover by fostering an inclusive workplace culture that promoted teamwork and collaboration among staff members.
Warehouse Storeperson
Penguin Random House Australia
08.2014 - 04.2015
- Inwards Goods & Dispatch, ensure all daily orders completed to clients and customers needs
- Ensure all inward stock flow has been received - import and export (pallets, parcels, and freight containers),
- Pick and pack stock using RF integrated software
- Process labels and data entry to Live System via computer and RF scan tool,
- Processing shipment labels - barcoding and pricing, stock replenishment and quality control,
- Assist warehouse supervisor in managing casual staff with daily work flow,
- Use of tape and box machine, daily housekeeping duties and ensuring safe and clean working environment
Sales Consultant/Account Manager
Commtech Supplies Pty Ltd
11.2013 - 08.2014
- Actively establishing & sourcing new business opportunities as supplier for all printer & copier consumables within Australia,
- Responsible for building and maintaining relationships with customers on a day to day basis by providing a high level of sales and customer service
- Efficiently processing orders, quotes and arranging deliveries and other administrative tasks, generate invoicing, incoming orders and outgoing products,
- Ensure weekly sales and monthly KPI & targets are met
SEEK - Sales Account Manager
Call Active Pty. Ltd.
09.2010 - 08.2013
- Building and maintaining relationships with new and existing key clients
- Provide sales & best possible solutions to customers/client needs
- Identify opportunities for cross selling products and services
- Successfully achieving daily & weekly sales targets
- Identifying new business opportunities and reporting on sales and business activity,
- Using problem-solving approaches to help assist any complaints.
- Use of SAP system and Microsoft Word/Excel/Outlook.
- Generate invoicing and processing of credits
- Undertake ongoing training within company to provide best possible brand name
- Developing and improve product knowledge
- Ensuring all customer data is kept and maintained accurately
- Working as a member of a team and applying knowledge of one's own role to achieve team goals
Energy Australia -Customer Service/Retentions
Call Active Pty. Ltd.
09.2012 - 03.2013
- Use of SAP based system and use of Microsoft systems to perform daily tasks
- Respond to inbound requests for cancellation of services and persuade our customers to remain with us
- Maintain excellent knowledge of energy service and products in order to understand customers' needs,
- Identify opportunities to turn dissatisfied customers into satisfied customers
- Being a team player by identifying new practices that could be introduced or suggestions to reduce the risk of customer cancellation
- Successfully exceeding daily targets & KPIs, ensure customers are provided correct knowledge and assisting them ensure customer satisfaction is met,
- Providing customers with legal and regulations/terms and conditions,
- Processing orders and requests from customers,
- Maintain good character over the professionalism to provide the best customer experience
Optus Sales Consultant /2IC Manager
Call Active Pty. Ltd.
01.2012 - 08.2012
- Use of multiple operating systems (SAP & Web & Intranet Online Services),
- exceeding daily targets and KPI's,
- providing sales & solutions to customers
- process credit applications, identify opportunities for cross selling products and services
- undertake ongoing training around new products and services
- reporting to managers with daily results, resolving escalations, assisting in monthly performance reviews and training with team members
- performing end of day requests and results
Telstra - Customer Service /Customer Sales Representative
Call Active Pty. Ltd.
09.2010 - 12.2011
- Use of multiple operating systems (SIEBEL, DOS, ATLAS, SAP),
- Providing sales & solutions to tailor customer needs
- Managing a large volume of inbound calls, achieving daily sales targets
- Maintain product knowledge of new electronic products,
- Identify opportunities for cross selling products and services, resolve customer complaints and general billing issues
- Developing and improve product knowledge, undertake e-learning, using problem-solving approaches to identify customer needs and to resolve customer complaints, work effectively with others in a team environment
Key Accounts Manager
Storpak 3PL
01.2007 - 01.2010
- Use of SAP Inventory/Order Processing systems / Company based web catalogue
- knowledge of Microsoft word, Excel and Outlook express,
- responding promptly to client & customer queries/needs
- processing orders & managing back orders
- managing large Volume of phone calls/faxes and emails
- managing KPIs according to company/client needs
- organise for meetings with clients
- generating product descriptions & item codes (SKUS)
- generating weekly & monthly reports
- replenish of products when minimum quantities reached
- processing inwards & outward goods
- maintaining inventory records & stock levels
- maintaining online web catalogues
- quoting of freight and providing best possible solutions
- track & trace orders & deliveries with various transport companies, ensuring freight & delivery are meeting client's expectations
- input of administration charges, stock adjustments,
- helping team members and finding solutions to tailor client/customer needs
Inwards Goods and Despatch Coordinator
Storpak 3PL
01.2005 - 01.2007
- Inwards goods & Dispatch,
- Processing labels & data entry,
- Organize shipments of daily stock and freight,
- Arrange of courier bookings with several transport companies,
- input of new stock into inventory
- Use of RF/scanning devices, picking & packing
- Machine operating, quality control, stocktaking, maintaining a clean work environment
- Responsible for security & locking up company property
Education
High School Diploma -
Cleeland Secondary College
Dandenong, VIC12.2004
Skills
- Truck maintenance knowledge
- Safe Driving Practices
- Load Securing Techniques
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Client Relations
- Call Center Operations
- Self-Motivated and Disciplined
- Packaging and Labeling
- Picking and Packing
Educationcertificates
- Cleeland Secondary College (VCE)
- Certificate III in Business Customer Contact (BSB30207)
- Certificate II in Automotive (AUR20705)
- Work Safe Construction Industry - White/Red Card (CPCCOHS1001A)
- SEEK - Selling Skills Workshop Certificate
References
- Mark Lukasz, Storpak Operations & Logistics Manager, 0438 166 117
- Tammy Mottram, Storpak Office/Warehouse & Sales Manager, 0419 996 15
- Thomas Ruscillo, Call Active - Campaign Manager/Team Leader, 0420 786 708
- Evsen Dogan, The Probe Group - Operations Campaign Manager, 0411 290 466
Certification
Certificate III in Business Customer Contact (BSB30207)
Heavy Rigid MR - Truck License
Certificate II in Automotive (AUR20705)
Work Safe Construction Industry - White/Red Card (CPCCOHS1001A) SEEK – Selling Skills Workshop Certificat
Timeline
Heavy Truck Driver
Vestas Wind Technology (Workpac)
11.2019 - 04.2023
Quality Control Technician
Masport Australia
09.2017 - 01.2019
Warehouse Storeperson
Penguin Random House Australia
08.2014 - 04.2015
Blackwoods Sales Outbound - Team Leader
The Probe Group
03.2014 - 04.2017
Sales Consultant/Account Manager
Commtech Supplies Pty Ltd
11.2013 - 08.2014
Energy Australia -Customer Service/Retentions
Call Active Pty. Ltd.
09.2012 - 03.2013
Optus Sales Consultant /2IC Manager
Call Active Pty. Ltd.
01.2012 - 08.2012
SEEK - Sales Account Manager
Call Active Pty. Ltd.
09.2010 - 08.2013
Telstra - Customer Service /Customer Sales Representative
Call Active Pty. Ltd.
09.2010 - 12.2011
Key Accounts Manager
Storpak 3PL
01.2007 - 01.2010
Inwards Goods and Despatch Coordinator
Storpak 3PL
01.2005 - 01.2007
High School Diploma -
Cleeland Secondary College
Certificate III in Business Customer Contact (BSB30207)
Heavy Rigid MR - Truck License
Certificate II in Automotive (AUR20705)
Work Safe Construction Industry - White/Red Card (CPCCOHS1001A) SEEK – Selling Skills Workshop Certificat