Overview
Work History
Education
Skills
Educationcertificates
References
Certification
Timeline
Generic

ILKAY AKDENIZ

EUMEMMERRING,AUSTRALIA

Overview

18
18
years of professional experience
1
1
Certification

Work History

Heavy Truck Driver

Vestas Wind Technology (Workpac)
11.2019 - 04.2023
  • Delivered goods to customers both locally and long distance.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
  • Increased customer satisfaction with punctual deliveries and professional communication during pick-ups and dropoffs.
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
  • Assisted with loading/unloading processes as needed to guarantee proper handling of cargo and expedite delivery times.
  • Kept meticulous logs of correspondence with customers and freight recipients.

Quality Control Technician

Masport Australia
09.2017 - 01.2019
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.


Blackwoods Sales Outbound - Team Leader

The Probe Group
03.2014 - 04.2017
  • Coach, mentor and develop staff members, formulating and achieving team goals
  • Reviewing procedures and processes to ensure efficiency
  • Working with other staff and managers to achieve centre and company objectives
  • Implementing performance management programs
  • Prepare weekly and monthly sales reports
  • Supervise essential key account possibilities
  • Use of multiple operating CRM and DOS systems
  • Ensure agents meet daily targets and KPI's
  • Providing sales & solutions to customer/clients
  • Undertake ongoing training around new products and services
  • Resolving escalations, assisting in monthly performance reviews, assisting in coaching and training with Team members, performing end of day requests and results
  • Reduced employee turnover by fostering an inclusive workplace culture that promoted teamwork and collaboration among staff members.

Warehouse Storeperson

Penguin Random House Australia
08.2014 - 04.2015
  • Inwards Goods & Dispatch, ensure all daily orders completed to clients and customers needs
  • Ensure all inward stock flow has been received - import and export (pallets, parcels, and freight containers),
  • Pick and pack stock using RF integrated software
  • Process labels and data entry to Live System via computer and RF scan tool,
  • Processing shipment labels - barcoding and pricing, stock replenishment and quality control,
  • Assist warehouse supervisor in managing casual staff with daily work flow,
  • Use of tape and box machine, daily housekeeping duties and ensuring safe and clean working environment

Sales Consultant/Account Manager

Commtech Supplies Pty Ltd
11.2013 - 08.2014
  • Actively establishing & sourcing new business opportunities as supplier for all printer & copier consumables within Australia,
  • Responsible for building and maintaining relationships with customers on a day to day basis by providing a high level of sales and customer service
  • Efficiently processing orders, quotes and arranging deliveries and other administrative tasks, generate invoicing, incoming orders and outgoing products,
  • Ensure weekly sales and monthly KPI & targets are met

SEEK - Sales Account Manager

Call Active Pty. Ltd.
09.2010 - 08.2013
  • Building and maintaining relationships with new and existing key clients
  • Provide sales & best possible solutions to customers/client needs
  • Identify opportunities for cross selling products and services
  • Successfully achieving daily & weekly sales targets
  • Identifying new business opportunities and reporting on sales and business activity,
  • Using problem-solving approaches to help assist any complaints.
  • Use of SAP system and Microsoft Word/Excel/Outlook.
  • Generate invoicing and processing of credits
  • Undertake ongoing training within company to provide best possible brand name
  • Developing and improve product knowledge
  • Ensuring all customer data is kept and maintained accurately
  • Working as a member of a team and applying knowledge of one's own role to achieve team goals

Energy Australia -Customer Service/Retentions

Call Active Pty. Ltd.
09.2012 - 03.2013
  • Use of SAP based system and use of Microsoft systems to perform daily tasks
  • Respond to inbound requests for cancellation of services and persuade our customers to remain with us
  • Maintain excellent knowledge of energy service and products in order to understand customers' needs,
  • Identify opportunities to turn dissatisfied customers into satisfied customers
  • Being a team player by identifying new practices that could be introduced or suggestions to reduce the risk of customer cancellation
  • Successfully exceeding daily targets & KPIs, ensure customers are provided correct knowledge and assisting them ensure customer satisfaction is met,
  • Providing customers with legal and regulations/terms and conditions,
  • Processing orders and requests from customers,
  • Maintain good character over the professionalism to provide the best customer experience

Optus Sales Consultant /2IC Manager

Call Active Pty. Ltd.
01.2012 - 08.2012
  • Use of multiple operating systems (SAP & Web & Intranet Online Services),
  • exceeding daily targets and KPI's,
  • providing sales & solutions to customers
  • process credit applications, identify opportunities for cross selling products and services
  • undertake ongoing training around new products and services
  • reporting to managers with daily results, resolving escalations, assisting in monthly performance reviews and training with team members
  • performing end of day requests and results

Telstra - Customer Service /Customer Sales Representative

Call Active Pty. Ltd.
09.2010 - 12.2011
  • Use of multiple operating systems (SIEBEL, DOS, ATLAS, SAP),
  • Providing sales & solutions to tailor customer needs
  • Managing a large volume of inbound calls, achieving daily sales targets
  • Maintain product knowledge of new electronic products,
  • Identify opportunities for cross selling products and services, resolve customer complaints and general billing issues
  • Developing and improve product knowledge, undertake e-learning, using problem-solving approaches to identify customer needs and to resolve customer complaints, work effectively with others in a team environment

Key Accounts Manager

Storpak 3PL
01.2007 - 01.2010
  • Use of SAP Inventory/Order Processing systems / Company based web catalogue
  • knowledge of Microsoft word, Excel and Outlook express,
  • responding promptly to client & customer queries/needs
  • processing orders & managing back orders
  • managing large Volume of phone calls/faxes and emails
  • managing KPIs according to company/client needs
  • organise for meetings with clients
  • generating product descriptions & item codes (SKUS)
  • generating weekly & monthly reports
  • replenish of products when minimum quantities reached
  • processing inwards & outward goods
  • maintaining inventory records & stock levels
  • maintaining online web catalogues
  • quoting of freight and providing best possible solutions
  • track & trace orders & deliveries with various transport companies, ensuring freight & delivery are meeting client's expectations
  • input of administration charges, stock adjustments,
  • helping team members and finding solutions to tailor client/customer needs

Inwards Goods and Despatch Coordinator

Storpak 3PL
01.2005 - 01.2007
  • Inwards goods & Dispatch,
  • Processing labels & data entry,
  • Organize shipments of daily stock and freight,
  • Arrange of courier bookings with several transport companies,
  • input of new stock into inventory
  • Use of RF/scanning devices, picking & packing
  • Machine operating, quality control, stocktaking, maintaining a clean work environment
  • Responsible for security & locking up company property

Education

High School Diploma -

Cleeland Secondary College
Dandenong, VIC
12.2004

Skills

  • Truck maintenance knowledge
  • Safe Driving Practices
  • Load Securing Techniques
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Client Relations
  • Call Center Operations
  • Self-Motivated and Disciplined
  • Packaging and Labeling
  • Picking and Packing

Educationcertificates

  • Cleeland Secondary College (VCE)
  • Certificate III in Business Customer Contact (BSB30207)
  • Certificate II in Automotive (AUR20705)
  • Work Safe Construction Industry - White/Red Card (CPCCOHS1001A)
  • SEEK - Selling Skills Workshop Certificate

References

  • Mark Lukasz, Storpak Operations & Logistics Manager, 0438 166 117
  • Tammy Mottram, Storpak Office/Warehouse & Sales Manager, 0419 996 15
  • Thomas Ruscillo, Call Active - Campaign Manager/Team Leader, 0420 786 708
  • Evsen Dogan, The Probe Group - Operations Campaign Manager, 0411 290 466

Certification

Certificate III in Business Customer Contact (BSB30207)

Heavy Rigid MR - Truck License

Certificate II in Automotive (AUR20705)

Work Safe Construction Industry - White/Red Card (CPCCOHS1001A) SEEK – Selling Skills Workshop Certificat

Timeline

Heavy Truck Driver

Vestas Wind Technology (Workpac)
11.2019 - 04.2023

Quality Control Technician

Masport Australia
09.2017 - 01.2019

Warehouse Storeperson

Penguin Random House Australia
08.2014 - 04.2015

Blackwoods Sales Outbound - Team Leader

The Probe Group
03.2014 - 04.2017

Sales Consultant/Account Manager

Commtech Supplies Pty Ltd
11.2013 - 08.2014

Energy Australia -Customer Service/Retentions

Call Active Pty. Ltd.
09.2012 - 03.2013

Optus Sales Consultant /2IC Manager

Call Active Pty. Ltd.
01.2012 - 08.2012

SEEK - Sales Account Manager

Call Active Pty. Ltd.
09.2010 - 08.2013

Telstra - Customer Service /Customer Sales Representative

Call Active Pty. Ltd.
09.2010 - 12.2011

Key Accounts Manager

Storpak 3PL
01.2007 - 01.2010

Inwards Goods and Despatch Coordinator

Storpak 3PL
01.2005 - 01.2007

High School Diploma -

Cleeland Secondary College

Certificate III in Business Customer Contact (BSB30207)

Heavy Rigid MR - Truck License

Certificate II in Automotive (AUR20705)

Work Safe Construction Industry - White/Red Card (CPCCOHS1001A) SEEK – Selling Skills Workshop Certificat

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