ILKSEN KOC
Oak Park,VIC
Summary
PROFILE
Multifaceted professional with 7+ years of proven experience leading people, managing branch operations, and supporting project coordination within the telecommunications sector. Adept at bridging the gap between technical processes and client-facing responsibilities. Skilled in planning, reporting, stakeholder communication, and delivering customer-oriented solutions. Currently upskilling in Cybersecurity and Project Management to enhance analytical and technical capabilities.
Looking for a dynamic role at the intersection of sales and project management where I can contribute to strategic growth, streamline processes, and provide outstanding internal and external support.
CAREER OBJECTIVES
To work in a collaborative, innovative organization where I can use my background in people management, operations, and communication while applying project management methodologies and growing cybersecurity knowledge to help teams succeed and drive customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager
Juvenıs Telekom
Istanbul, Turkey
06.2021 - 06.2023
Key Focus: Internal leadership, process planning, customer retention
- Supervised all aspects of branch operations including budgeting, legal, and HR processes
- Developed sales improvement strategies aligned with customer insights
- Provided tailored client support, improving satisfaction and increasing repeat business
- Coordinated onboarding of new employees and mentored junior staff
- Actively contributed to corporate-level initiatives for workflow improvements
Achievements:
- Reduced team turnover by 15% through better onboarding and communication practices
- Increased branch efficiency by 20% by digitizing reporting and task tracking
Human Resources Specialist
Juvenıs Telekom
Istanbul, Turkey
04.2019 - 06.2021
Key Focus: Recruitment, internal communication, early-stage project support
- Handled full recruitment cycle and employee documentation
- Supported training program rollouts across departments
- Collaborated with department heads to improve team communication
- Supported internal systems rollout (staff scheduling, performance tracking)
Achievements:
- Improved recruitment efficiency by introducing structured interview frameworks
- Played a key role in setting up team KPIs and tracking systems
Education
Diploma - Information Technology - Cybersecurity
Laneway Education
MelbourneBachelor of Public Administration -
Dokuz Eylül University
Izmir09-2019
Certificate - Cybersecurity
Google
Online - Coursera04-2025
Certificate - JIRA And Confluence End-User Training Certificate
Udemy
Online04-2025
Certificate - Agile Project Management And Scrum Methodology
Udemy
Online09-2021
Certificate - Scrum Project Management: JIRA Tools & Practices
Udemy
Online09-2021
Skills
Project and Operations
Workflow Optimization
Status Reporting
Project Documentation
Scheduling and deadlines
Process Analysis
Agile Project Management
Sales Support
Client Onboarding & Demos
CRM Coordination
Pre/Post-Sales Communication
Cross-Selling Support
Feedback Loops
People Management
Team Leadership & Mentoring
Performance Monitoring
Internal Collaboration
Staff Training
Conflict Resolution
Languages
English
Professional
Turkish
Native/ Bilingual
ONGOING LEARNING & INTEREST AREAS
- Cybersecurity project implementation
- IT service delivery in client-focused environments
- Agile workflows in sales cycles
- CRM systems & stakeholder relationship tracking
TECHNICAL & TRANSFERABLE SKILLS
TECHNICAL SKILLS
- Tools: Microsoft Office 365, Google Workspace, JIRA, Confluence
- Concepts: Agile Methodologies, Project Lifecycles, Risk Management, Cybersecurity Basics
- CRM Familiarity: Used in client communications, reporting, and workflow structuring
TRANSFERABLE SKILLS
- Leadership & Supervision
- Conflict Resolution & Empathy
- Strong Verbal & Written Communication (English B2+)
- Time Management & Organization
- Adaptability & Quick Learning
- Interdepartmental Collaboration
Certification
- Google Cybersecurity
References
References available upon request.
Timeline
Branch Manager
Juvenıs Telekom
06.2021 - 06.2023
Human Resources Specialist
Juvenıs Telekom
04.2019 - 06.2021
Diploma - Information Technology - Cybersecurity
Laneway Education
Bachelor of Public Administration -
Dokuz Eylül University
Certificate - Cybersecurity
Google
Certificate - JIRA And Confluence End-User Training Certificate
Udemy
Certificate - Agile Project Management And Scrum Methodology
Udemy
Certificate - Scrum Project Management: JIRA Tools & Practices
Udemy
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