Illyana Zivanic
Penrith,NSW
Summary
I left school in year 11 to pursue a fulltime job in commercial kitchen appliance. I am keen to work in an industry that will allow me to develop my skills and talents. I am a fast learner, I am a very confident young individual who thrives in a team environment or working on my own and I enjoy helping people and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Receptionist
Triple X Stainless Steel
Penrith
01.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Invoice Analyst
Middleby Australia
Smithfield, NSW
12.2022 - 01.2024
- Processed invoices and payments in line with company policies and procedures.
- Managed invoicing and payment processing operations.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Liaised with accounting team for seamless workflow.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Used data entry skills to accurately document and input statements.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Audited and corrected billing and posting documents for accuracy.
Spare Parts Interpreter
Middleby Australia
Smithfield, NSW
12.2022 - 01.2024
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Managed high volume, profitable and efficient parts department within dealership framework.
- Monitored inventory to maximize turns and minimize obsolescence.
- Ordered parts for customers, repair shops, and service departments for use in commercial kitchen equipment.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops and service department for use in commercial kitchen equipment.
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Strategized parts multi-sourcing to diversify supply chain management and form long-term relationships with pool of reliable vendors.
- Liaised with internal teams to develop, implement and maintain proactive sales and marketing approach for distribution of parts and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
Youth Program
Yourtown Youth
Saint Marys, NSW
01.2022 - 01.2024
- Get Back in the Game Program: I participate in a youth employment program that assists in building employability skills
- This is through attending workshops to get job ready, creating and updating resume, applying for employment roles, cold calling, etc
Receptionist
Middleby Australia
Smithfield, NSW
12.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Customer Service
Strandbags
Blacktown, NSW
09.2022 - 12.2022
- Greeting and Serving Customers
- Handling Transactions – completing EFTPos and Cash transactions
- Stocking Shelves
- Maintaining Store Presentation
- Confidently working within a small team
- Adhering to work place policies and practices
- Yourtown – GET BACK IN THE GAME
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Year 11 -
Evans High School
08.2022
Skills
- Quick learner
- Hardworking and reliable
- People person
- Excellent time management skills
- Customer Relations
- Inventory Records
- Ordering Parts
- Customer Satisfaction
- Vendor Relations
- Return Processing
- Staff Training
- Inventory Tracking Software
- Available Parts Inventorying
- Customer Service
- Maintaining Clean Work Areas
- Invoice Processing
- Performance Improvement
- Coordinating Paperwork
- Improving Customer Satisfaction
- Inventory Accuracy
- Employee Coaching and Mentoring
- Team-Building Exercises
- Energetic and Positive
- Contract Terms Interpretation
- Supply Tracking
- Data Accuracy
- Billing and Invoicing
- Spreadsheet development
- Database Maintenance
- Document Preparation
- Telephone reception
- Reception and Office Support
- Incoming Call Reception
- Reception Area Maintenance
- Time Management
- Dependable and Responsible
Timeline
Receptionist
Triple X Stainless Steel
01.2024 - 07.2024
Invoice Analyst
Middleby Australia
12.2022 - 01.2024
Spare Parts Interpreter
Middleby Australia
12.2022 - 01.2024
Receptionist
Middleby Australia
12.2022 - 05.2023
Customer Service
Strandbags
09.2022 - 12.2022
Youth Program
Yourtown Youth
01.2022 - 01.2024
Year 11 -
Evans High School