ILMI TABASSUM
Lakemba,Australia
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help the team achieve company goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Retail Supermarket
02.2024 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records and managed transactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained records for inventory management.
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
Customer Sales Representative
Aamal
02.2023 - 01.2024
- Optimized customer support by establishing collaborative service environments.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
Teacher
Summerfield International School
08.2022 - 01.2023
- Developed strong relationships with students, parents, and colleagues by maintaining regular communication.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Worked effectively in fast-paced environments.
Education
Master of Science - Management Information Systems
Macquarie University
North Ryde, NSW03.2024
Bachelor of Computer Science - Bachelor of Information Technology
BRAC University
Bangladesh12.2021
Skills
- Sales Analysis
- Critical Thinking
- Communications
- Call Management
- Customer handling
- Team leadership
- MS office
- Report Generation
- Call center experience
Languages
English
Bangla
Hindi
Availability
Availability will be provided during interview
Personal Information
Title: Customer Service
References
- Maidul Chowdhury, Dry Goods Manager at Coles, +61411558151, maidul@outlook.com.au
- Sufi Ahmed Saikot, Senior Sales Professionals, 325361, +61413103459, sufiahmedsaikot@outlook.com
Timeline
Customer Service Representative
Coles Retail Supermarket
02.2024 - Current
Customer Sales Representative
Aamal
02.2023 - 01.2024
Teacher
Summerfield International School
08.2022 - 01.2023
Master of Science - Management Information Systems
Macquarie University
Bachelor of Computer Science - Bachelor of Information Technology
BRAC University
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