Lonnie Kiss

• Reception /Administration Roles:
• SAP
• Schneider Electric
• John Holland Group
• Wood Enterprises
• Marsh McLennan
• Deloitte

• Assisting clients with enquiries
• Phone and internet operations
• Issuing security cards
• Allocating visitor parking and access cards
• Maintaining database
• Data Entry
• Mail and courier management
• Diary and meeting room requirements
• Catering
• Stationery orders
• Review and organise the daily meeting schedule
• Conduct check of all meeting rooms start and end of day
• Assist with staff enquiries in relation to car parks and temporary access

badges and maintain accurate database
• Curate and stock kitchen
• Monitor and manage the inventory of groceries and stationery
• Collaborate with vendors to facilitate regular maintenance services
• Arrange meetings and events, collaborating with event organizers
• Procure banners, name tags, and catering services
• Coordinate with building managers regarding queries and complaints

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store POS system to locate inventory and place orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed annual budget targets
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
• Exceeded sales goals by over 20% utilising exemplary customer service skills

• Responded to customer calls swiftly to resolve issues and answer questions.
• Investigated and processed claims in a timely manner to keep customers satisfied.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Oversaw office inventory activities by ordering, requisitions and stocking.
• Organised internal events and meetings for management and external stakeholders.
• Sorted and distributed office mail and inbox on a daily basis.
• Conducted accounts payable and receivable duties including but not limited to: invoicing, managing client accounts, debt recovery and daily banking.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service