Ilona Ruvinova
St Kilda East,Australia
Summary
Diligent member of retail team with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
7
7
years of professional experience
Work History
Supervisor
Lucky Brand
09.2022 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managing and processing shipment inventory
- Setting monthly floor sets and maintaining the standards per company visual guidelines.
- Managing markdowns, markups, and price adjustments.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Clinical Therapist Intern
CPC Integrated Health
09.2023 - 04.2024
- Providing individual therapy to 3 clients throughout both semesters
- Conducting intakes and biopsychosocial assessments to determine treatment level and referring clients to appropriate level of care with assistance in supervision
- Facilitating group therapy 3 times a week; trauma group, coping with the holidays group, IOP group (3 days a week – 9 hours a week), and recovery education group
- Researched group topics and facilitated those topics for IOP group
- Provided support to addictions counselors during crisis scenarios
- Managed a IOP group of up to 15, alongside 2 clinicians
- Provided case management services
- Participated in interdisciplinary team meetings and collaborated with treatment team to support clients goals; high risk meetings, addiction recovery services team meeting, group supervision
- Participated in team training for administering Narcan, Smoking Cessation, etc
- Writing case notes for groups, as well as individual therapy clients
Sales Associate
Lucky Brand
09.2022 - 06.2023
- Assisting customers with finding the right pieces; denim, fashion tops, accessories.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Teachers Aide
Center for Lifelong Learning
06.2022 - 06.2023
- Working with children ages 3-8 that are differently abled
- Supporting the teacher and ensuring a safe and stimulating classroom environment
- Working with the kids one-one on their classwork
- Assisting when necessary in a student crisis situation
Intern
Stress Care of New Jersey
01.2023 - 04.2023
- Conducting biopsychosocial assessments
- Engagement of new clientele into BHH program
- Conducting client and staff surveys and writing summary reports to send out to leadership and team
- Managing a caseload of six clients and coordinating with other case managers to assist for when I am not in the office
- Finding doctors, specialists, and therapists for clients when necessary
- Assisting in helping to find housing/rental subsidies for clients when necessary
- Co-case managing with other case managers to go out into the community and conduct visits
School Social Work Intern
Memorial Elementary School
09.2022 - 12.2022
- Conducting student counseling sessions, anti-bullying, harassment and intimidation sessions alongside the school social worker
- Conducting group lunch bunches with students to discuss various topics
- Assisting with arrival and dismissal of students everyday
- Assisting with student crisis that occur throughout the school day
- Conducting classroom lessons on respect, diversity, and various other character education opportunities
Keyholder
Ardene
03.2020 - 09.2022
- Processing weekly shipment
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Floor set and daily visual changes
- Marketing and promo changes, as directed by corporate.
- Helping customer find what they need and ringing them out.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Branch Banking Associate
PNC Bank
04.2019 - 07.2021
- Handling daily banking operations (opening/closing procedures)
- Answering the phone and assisting clients through the phone
- Helping clients through the teller line and the platform side
- Referring clients to the appropriate partners (investments, mortgages)
- Balancing a cash box/ cash vault at the end of the business day
- Opening checking and savings accounts
- Opening credit cards and processing loans applications for clients
- Working with team members to ensure the branch is in compliance and meeting sales goals
Sales Lead
Charming Charlies
03.2018 - 04.2019
- Making sure visual standards are being met on floor and relaying onto associates
- Processing shipment and putting it out on the floor as per visual standards
- Informed customers of promotions to increase sales productivity and volume.
- Help meet all sales goals for the day, week and monthly plans
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Optimized inventory management to meet sales demand without overstocking.
Sales Associate
Charming Charlies
10.2017 - 03.2018
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Bank Teller
TD Bank
08.2017 - 03.2018
- Conducted and processed daily deposits, withdrawals, and maintaining balanced cash drawer.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates; as well as recommendations for types of accounts.
- Provided customer records, account statements and copies of checks.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Masters of Social Work - Social Work
Rutgers University
05-2024
Bachelor of Arts - Psychology
Kean University
05-2022
Associates - liberal arts
Brookdale Community College
01.2016
High School -
James Madison High School
06-2014
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Multitasking
- Professionalism
- Reliability
- Conflict Resolution
- Efficient under pressure
- Assessment skills
- Compassionate
- FLUENT IN Russian and English
Timeline
Clinical Therapist Intern
CPC Integrated Health
09.2023 - 04.2024
Intern
Stress Care of New Jersey
01.2023 - 04.2023
Supervisor
Lucky Brand
09.2022 - 10.2024
Sales Associate
Lucky Brand
09.2022 - 06.2023
School Social Work Intern
Memorial Elementary School
09.2022 - 12.2022
Teachers Aide
Center for Lifelong Learning
06.2022 - 06.2023
Keyholder
Ardene
03.2020 - 09.2022
Branch Banking Associate
PNC Bank
04.2019 - 07.2021
Sales Lead
Charming Charlies
03.2018 - 04.2019
Sales Associate
Charming Charlies
10.2017 - 03.2018
Bank Teller
TD Bank
08.2017 - 03.2018
Masters of Social Work - Social Work
Rutgers University
Bachelor of Arts - Psychology
Kean University
Associates - liberal arts
Brookdale Community College
High School -
James Madison High School
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