Ilsa Ishfaq
Sydney,NSW
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Child Support Officer
Services Australia
08.2024 - Current
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
Receptionist Administrator
Pro Web Pty Ltd
03.2023 - Current
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
Incident Management Specialist
Woolworths Group
03.2024 - 09.2024
- Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
- Contributed to the development of organizational policies related to Incident Management, ensuring alignment with industry best practices.
- Championed the use of incident management tools, driving adoption and ensuring consistent usage across teams.
Administrative Assistant
AZ and partners
06.2019 - 02.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Provided administrative support to the Marketing Manager on a daily basis.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Developed and maintained relationships with clients through effective communication on the phone.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Performed data entry tasks into company database while communicating with customers over the phone.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Picker Packer
Amazon
07.2023 - 08.2023
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers
Crew Member
Macdonald
03.2023 - 08.2023
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
Real Estate -
Reinsw
SydneyBusiness Administration -
TAFE
SydneyHigh School Diploma -
Arthur Phillip
SydneySkills
- Customer service
- Office Administration
- Patience and Persistence
- Call Control
- Call Documentation
- Attention to Detail
- Business Correspondence
- Client Engagement
- Administrative Support
- Data Collection
Timeline
Child Support Officer
Services Australia
08.2024 - Current
Incident Management Specialist
Woolworths Group
03.2024 - 09.2024
Picker Packer
Amazon
07.2023 - 08.2023
Receptionist Administrator
Pro Web Pty Ltd
03.2023 - Current
Crew Member
Macdonald
03.2023 - 08.2023
Administrative Assistant
AZ and partners
06.2019 - 02.2022
Real Estate -
Reinsw
Business Administration -
TAFE
High School Diploma -
Arthur Phillip
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