Ilse Diya Suresh
Southport,QLD
Summary
An ambitious person equipped to handle front desk operations, greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. I am committed to contributing to company growth. Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
5
5
years of professional experience
Work History
Counter Person
Jb-HiFi
Southport , Queensland
10.2023 - Current
- Offered information regarding sale promotions and new products.
- Removed trash from work areas throughout shift.
- Balanced cash drawers at end of each shift.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers and offered immediate assistance to help locate and purchase desired products.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed company policies related to cash handling procedures.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Processed payments for orders using a cash register.
Salesperson
Seed Heritage
Harbour Town, Queensland
10.2023 - Current
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints promptly and efficiently.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored customer order process and addressed customer issues.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Assisted customers in selecting appropriate products or services for their needs.
Receptionist
Manju Hospital
01.2019 - 11.2021
- Booking in patients, rescheduling appointments, administration work and scheduling appointments for doctors.
Education
Bachelor of Law
Griffith University
Gold Coast 06-2025
BA Criminology and Criminal Justice -
Griffith University
06-2023
A Levels -
Vidya Sanskar International School
11.2016
Skills
- Organised
- Multi-Line Telephone and Rerouting
- Records Management
- Office Equipment Operations
- Customer Service-Oriented
- Positive
- Attention to Detail
- Good Verbal and Written Communication
- Good Time Management
- Service-Oriented Mindset
- Team Player
- Accuracy and Efficiency
- Cash Handling
- POS System Operation
- Money Handling
References
- Dr Anthony Rajappa, Owner of Manju Hospital, +91 8248841800
- Kathrina Hahling, Co-owner The Glenelg Public House, +61 45666656
- Antonella, Owner Senza Nome, +61 408742651
Hobbies and Interests
- Reading
- Travelling
- Painting
- Cooking
- Interior Decorations
Accomplishments
- National Level Debator in India
- IIMUN Best Delegate 2016
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Full Professional
Tamil
Professional
Malayalam
Professional
Affiliations
- I love travelling, cooking and reading.
- I have recently been interested in physical fitness.
References
References available upon request.
Timeline
Counter Person
Jb-HiFi
10.2023 - Current
Salesperson
Seed Heritage
10.2023 - Current
Receptionist
Manju Hospital
01.2019 - 11.2021
Bachelor of Law
Griffith University
BA Criminology and Criminal Justice -
Griffith University
A Levels -
Vidya Sanskar International School
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