Ilyaa Nawrozi
Adelaide,SA
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Tech Support
Youngster.co
01.2023 - Current
- Assisted residents at retirement homes with technology
- communicated clearly and effectively to explain plans of action
- Inquired clients about tech-related problems with open/close-ended questions to
- Maintained strong interpersonal communication wit
- Presented company values and objectives to an audience of clients
- Used tech background and knowledge to aid clients
Receptionist
Ranstad
02.2022 - 10.2022
- Collaborated with team members to solve complex problems and provide support services.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Attended phone-calls and arranged appointments for customers
Education
Cert III - IT
TAFE SA - Adelaide College of The Arts
Adelaide, SA12-2024
Skills
- Heavy Lifting
- Pallet arrangement
- Forklift Operation
- Workplace Safety
Timeline
Tech Support
Youngster.co
01.2023 - Current
Receptionist
Ranstad
02.2022 - 10.2022
Cert III - IT
TAFE SA - Adelaide College of The Arts
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