Aspiring for a dynamic cybersecurity role in Australia, leveraging advanced technical expertise and problem-solving skills, with a passion for enhancing security frameworks and driving innovation in IT solutions.
Overview
3
3
years of professional experience
Work History
IT Support
Pop Phones
Adelaide, SA
11.2024 - Current
Delivered technical support for mobile troubleshooting, configuration, and optimization, ensuring seamless user experiences.
Diagnosed and resolved hardware/software issues efficiently, minimizing disruptions.
Assisted with device setup, secure data migration, and cross-platform synchronization.
Conducted audits of store devices to maintain functionality and adhere to security protocols.
Provided tailored solutions, combining customer service with technical expertise.
Managed inventory of tools and collaborated on process improvements to enhance service excellence.
Team Member
Coles SuperMarket
Norwood, SA
05.2023 - Current
Delivered high-quality products and personalized service to ensure customer satisfaction.
Maintained product quality and offered tailored recommendations to enhance the customer experience.
Sought feedback to drive improvements and foster a customer-centric approach.
Collaborated across teams for seamless, timely delivery of customer-focused solutions.
Built strong stakeholder relationships to align efforts and exceed expectations.
Penetration Tester Intern
HuddleCo
Adelaide, SA
07.2024 - 11.2024
Conducted web vulnerability assessments using Nmap, Burp Suite, and OWASP ZAP.
Performed risk analysis, prioritizing vulnerabilities based on severity and impact.
Executed session management and HTTP header testing to identify security gaps.
Automated security scans and tasks using Python and Bash scripts.
Analyzed and validated web vulnerabilities.
Prepared detailed technical reports with remediation strategies and tool documentation.
Collaborated with a team to present findings and recommend security improvements.
Medical Billing Specialist
Meditab Pvt. Ltd. (Dr. Catalyst)
Ahmedabad, Gujarat
08.2021 - 01.2023
Proficient in Revenue Cycle Management (RCM) and healthcare billing processes.
Strong coordination skills for patient and specialist communication.
Expertise in team training, quality assurance, and operational reporting.
Effective problem-solving with a customer-focused approach.
Detail-oriented with excellent organizational and time management abilities.