ILYTHIA ADAMS
System Administrator
Beeliar,WA
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Procura System Administrator
Alzheimer’s WA
Subiaco, WA
09.2022 - Current
- General maintenance of Procura software
- Collaboration with other departments to ensure that new and existing users are setup and access rights match their role
- Provided operational support to new and exit users;
- Processed and analyzed data, produced reports, and investigated issues and effective resolutions
- Reconciled staff time sheets with rosters for payroll
- Communication with operational staff to ensure that software meets requirements
- Troubleshooting staff IT issues, applying fixes.
- Raising issues with CRM Helpdesk
- Delivered services to customer locations within specific timeframes.
- Proven ability working within tight deadlines in fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Systems and Data Administrator
HALO - Formally Southern Districts Support
Armadale, WA
05.2018 - 08.2022
- Managed configuration of Procura CRM
- Managed user profiles and ensure correct user access rights
- Monitored data in CRM for accuracy
- Generated reports for export to Government agencies
- Ensured CRM compliance with Aged Care and Disability Funding requirements
- Staff Mobile Phone and CRM Mobile Application Deployment and Maintenance
- Set up of Laptops and distribution of hardware required for remote workers
- System Upgrades in Back-end Server and testing system performance
- Raising issues with CRM Helpdesk
- Troubleshooting staff IT issues, applying fix or escalating issues if complex
- Staff Training and compilation of training materials
- Lead for Implementation of Visualcare CRM and ELMO HRIS and Payroll Systems
- Responsible for Data transfer from Procura to Visualcare, lead of team of data entry officers lead of team of data entry officers
- Cleansed data and checked integrity
- Ensured system data matches established in systems to enable client Billing and Payroll function integration
- Tested system functionality pre and post Go-live, corrected issues with data mismatches and raised tickets with vendor for functional discrepancies.
- Coordinated with project management on database development timelines.
- Tested programs and databases to identify issues and make necessary modifications.
Systems and Data Administration
HALO - Formally Southern Districts Support
Armadale, WA
09.2015 - 11.2016
- Responsible for Implementation of Procura Customer Relationship Management System
- Data entry of client and employee data
- Delivered Software Training
- Produced Reports for Management from previous database, Carebase
- Reconciled staff time sheets with rosters for payroll
- Scheduled customer support visits
- Invoice reconciliation for contractors
- General office Administration
Executive Officer
Department For Work & Pensions
London, England
11.1993 - 11.2014
- Between 1 Nov 1993 and 30 Nov 2014, I worked for Department for Work and Pensions in the UK in several different job roles as follows:
Learning & Development Coordinator/Wellbeing and Digital
Department For Work & Pensions
London, England
01.2007 - 11.2014
- Managed Training requirements for over 400 staff
- Compiled and maintained Skills Matrix
- Developed individualized learning plans for student success.
- Planned all office training requirements
- Engaged with Stakeholders coordinating training requirements
- Delivered Workplace Training
- Reporting and analysis
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Managed booking systems and facilities
- Recruited new staff; sifted applications, participated in interviewing panels
- Inducted all new staff; undertook training needs analysis
- Delivered staff training and awareness sessions
- Trained and mentored staff in use of IT programs
- Managed Work Experience and Apprenticeship program
- Conducted Risk and Work Health and Safety assessments
- Developed Staff Well-being Program.
Computer Support Officer
Department for Work and Pensions
London, United Kingdom
01.2005 - 01.2007
- First Line IT for 400 employees
- Diagnosed and resolved Staff IT technical issues
- Fault finding on laptops and desktops
- Reported faults to Service Desk and ensured successful resolution
- Completed internal user desktop moves; Patching of network and phones
- Involved in Voice Over Internet Protocol implementation Project
Call Centre Team Leader
Department For Work & Pensions
London, England
01.2002 - 01.2004
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team members’ daily performance and work attendance
- Recognized their achievements/challenged unsatisfactory performance
- Identified opportunities for staff training to achieve their work objectives
- Gathered and analyzed performance information
Data Protection/Freedom of Information Officer
Department For Work & Pensions
London, England
01.2004 - 01.2005
- Data protection enforcement
- Provided advice and guidance legislative standard requirements
- Processed all requests for data within legal timescales
- Interpreted and provided guidance on legislation within Data Protection Acts
- Producing Reports, Record keeping
Deputy Support Manager
Department For Work & Pensions
London, England
01.2001 - 01.2003
- Responsible for over 150 staff based in 7 offices
- Collated and analyzed Statistical returns
- Provided administrative support to sites and Site Managers
- Site visits to support Team Leaders and staff with issues and concerns.
Jobseeker Personal Adviser
Department For Work & Pensions
London, England
01.1996 - 01.2001
- Conducted New Claim interviews for Claimants of Jobseekers Allowance
- Ensured conditions of entitlement were met using Legislation
- Provided advice and guidance on job search techniques
- Provided job-readiness support
- Searched for suitable jobs and training courses for jobseeker
- Researched Local Labour Market.
Administration Officer - Unemployment Benefit Officer
Department For Work & Pensions
London, England
11.1993 - 01.1996
- Calculated Benefit entitlement
- Liaised with outside agencies
- Processed and maintained benefit claims on computer system
- Data entry
- Answered claimant telephone queries.
Education
Certificate IV in Information Technology
Central Regional TAFE
Geraldton, WA12.2023
Certificate IV in Training And Assessment
Murray House Education Centre
Pinjarra10.2017
City And Guilds Investigative Telephone Skills
City And Guilds
London11.2014
National Vocational Qualification Level 3
City And Guilds
London 09.2001
Skills
- Comprehensive experience working within all aspects of Administration and Human Resources
- Extensive coordination skills, managing training requirements for staff, with stringent record keeping
- Experience in working for Not-for-Profit Organizations and UK Civil Service
- Proficient in providing crucial day to day administrative support both professionally and on time with strong attention to detail
- Strong supervisory skills and ability to lead, manage and train employees
- Focused on individual and company Key Performance objectives to always be met or exceeded
- Monitoring of individual development needs for continuous improvement
- Strong ability to liaise with internal and external contacts with utmost respect and professionalism
- Highly motivated team player, ambitious and driven self-starter
- Strong Computer skills including accurate Data Entry, Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other specialist programs Xero, Procura, Visualcare and ELMO HRIS
- Comprehensive problem-solving abilities, keen eye for and attention to detail and analytical skills; able to readily obtain and process required information, make sound judgement, and determine calculated results
- Strong verbal and written communication skills with people from a diverse range of backgrounds
- Positive attitude; incorporating high levels of self-motivation, tenacity and professionalism to create, improve and maintain operational procedures
- Excellent time management, ability to prioritize, organize and complete work within set timelines and manage conflicting demands within fast paced team environments
- High standard of ethics when dealing with staff and customers confidential records in accordance with relevant legislation
- Able to work unsupervised, use own initiative and take on additional responsibilities when required
Affiliations
I am a proactive, resourceful professional with substantial administrative experience at a senior level, I have a strong desire to succeed, exceed goals, and maximize opportunities. A high caliber person who is keen to become an integral part of a growing business, I am exceedingly capable of delivering a leading role in the overall performance and success of any office. A level-headed person, I can think and respond quickly to any given situation and can be relied upon to demonstrate a high degree of common sense when under pressure.
Certification
1982-1989 Dominican Convent School, Bulawayo Zimbabwe
- GCE O’Level Attained
1989 Pitman Examination Institute:
- English for the Secretary - Advanced
- Bookkeeping and Accounts - Intermediate;
- Typewriting - Advanced
- Office Practice - Intermediate (First Class)
Timeline
Procura System Administrator
Alzheimer’s WA
09.2022 - Current
Systems and Data Administrator
HALO - Formally Southern Districts Support
05.2018 - 08.2022
Systems and Data Administration
HALO - Formally Southern Districts Support
09.2015 - 11.2016
Learning & Development Coordinator/Wellbeing and Digital
Department For Work & Pensions
01.2007 - 11.2014
Computer Support Officer
Department for Work and Pensions
01.2005 - 01.2007
Data Protection/Freedom of Information Officer
Department For Work & Pensions
01.2004 - 01.2005
Call Centre Team Leader
Department For Work & Pensions
01.2002 - 01.2004
Deputy Support Manager
Department For Work & Pensions
01.2001 - 01.2003
Jobseeker Personal Adviser
Department For Work & Pensions
01.1996 - 01.2001
Executive Officer
Department For Work & Pensions
11.1993 - 11.2014
Administration Officer - Unemployment Benefit Officer
Department For Work & Pensions
11.1993 - 01.1996
Certificate IV in Information Technology
Central Regional TAFE
Certificate IV in Training And Assessment
Murray House Education Centre
City And Guilds Investigative Telephone Skills
City And Guilds
National Vocational Qualification Level 3
City And Guilds
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