Imelda Valoia
Shepparton
Summary
Organized and dedicated professional with diverse experience in customer service, retail, hospitality, administration, and volunteer work. Skilled in multitasking, time management, and effective communication in fast-paced environments. Fluent in English and Samoan. Committed to delivering excellence, supporting team objectives, and continuously developing new skills.
Overview
7
7
years of professional experience
Work History
Administration Support
Partners in Training
02.2022 - Current
- Managed calls, emails, walk-ins, data entry, and documents to enhance office efficiency.
- Improved customer service by developing procedures and promptly addressing inquiries.
- Mentored junior staff on Windows tasks while maintaining confidentiality and professionalism.
- Demonstrated strong multitasking skills managing multiple tasks under tight deadlines.
Pharmacy Assistant
Chemist Warehouse
11.2020 - 02.2022
- Delivered excellent customer service by managing phone and in-store enquiries about prescriptions and store policies.
- Supported pharmacists in providing safe, confidential care with professionalism and empathy.
- Maintained clean, organized pharmacy areas and assisted with inventory management including expiry checks.
- Provided customers with accurate, helpful information on orders and store operations.
Crew Team Member
McDonalds
12.2018 - 10.2020
- Delivered friendly, efficient service across all customer areas.
- Operated POS systems and managed cash/card payments accurately.
- Maintained clean, organized workspaces following food safety standards.
- Collaborated with team and acted on management feedback.
Education
Notre Dame College
Shepparton, VICCertificate - RSA
Eclipse Education
Shepparton, VIC11-2023
Certificate III - Business
Partners In Training Australia
Shepparton, VIC11-2022
Skills
- Customer service
- Cash handling
- POS operation
- Food safety & hygiene
- Time management
- Teamwork
- Multitasking
- Fast-paced service
- Cleanliness & organisation
- Communication skills
- Flexibility & adaptability
- Taking feedback & self-improvement
Timeline
Administration Support
Partners in Training
02.2022 - Current
Pharmacy Assistant
Chemist Warehouse
11.2020 - 02.2022
Crew Team Member
McDonalds
12.2018 - 10.2020
Notre Dame College
Certificate - RSA
Eclipse Education
Certificate III - Business
Partners In Training Australia
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