I Made Bagus Adi Ari Darma Putra
Sydney,NSW
Summary
Front desk receptionist with expertise in guest relations, reservation management, and payment processing. Proven track record of delivering exceptional customer service and facilitating seamless guest experiences. Strong organizational skills and attention to detail enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Rydes Hotel
Sydney, NSW
03.2023 - 04.2025
- Welcomed guests at front desk with warmth and efficiency.
- Managed phone inquiries while assisting with reservations.
- Greeted guests warmly and efficiently at the front desk.
- Managed phone inquiries and assisted with reservations smoothly.
- Coordinated check-in and check-out processes for hotel guests.
- Provided information about hotel amenities and local attractions clearly.
- Maintained cleanliness and organization of the front desk area consistently.
- Provided seamless support for guest check-ins and inquiries.
- Assisted guests with special requests or concerns promptly.
- Processed payments and handled cash transactions accurately.
- Collaborated with housekeeping to ensure room readiness for arrivals.
Delivery Driver
jimmy brings
Sydney, NSW
03.2021 - 02.2023
- Delivered packages to customers on time and maintained delivery schedules.
- Communicated with dispatch to receive delivery instructions and updates.
- Provided excellent customer service by addressing inquiries and concerns professionally.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Front Desk Receptionist
pullman bali legian beach
denpasar, bali
08.2018 - 09.2020
- Input customer data into reservation systems and updated records for room modifications.
- Monitored visitor access control systems, issuing identification badges as required.
- Reconciled daily financial transactions with cash receipts at day’s end.
- Tracked inventory levels of office supplies, ordering replenishments and monitoring deliveries.
Education
Bachelor of Science - Management Business Hospitality
Universitas Triatma Surya Jaya
Denpasar Bali08-2018
Bachelor of Science - Advance of Program Management
IBMA INSTITUTE OF BUSINESS AND MANAGEMENT
Sydney, NSWSkills
- Guest relations and reservation management
- Payment processing and visitor access control
- Customer data entry and service
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Organizational skills
- Professional demeanor
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Rydes Hotel
03.2023 - 04.2025
Delivery Driver
jimmy brings
03.2021 - 02.2023
Front Desk Receptionist
pullman bali legian beach
08.2018 - 09.2020
Bachelor of Science - Management Business Hospitality
Universitas Triatma Surya Jaya
Bachelor of Science - Advance of Program Management
IBMA INSTITUTE OF BUSINESS AND MANAGEMENT