Iman Abou-Eid

• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Developed comprehensive retirement planning strategies to help clients maximize retirement savings.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.
• Created, prepared, and delivered reports to various departments.

• Professional use of Genie technical software, designed for booking appointments, liaison with doctor and patients and booking procedures/surgeries
• Sanitization and sterilization of surgery equipment and tools using MELAG and Ultrasonic equipment
• Includes professional understanding of dermatological related issues, diseases, and treatments.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Northcote
• Engaging with customers, handling complaints, and ensuring any issues are solved and customer satisfaction is always priority
• Co-led team members, communicating to ensure all work is done to best of ability and reporting back constantly to leader, to maintain co-operation and understanding between each other
• Mentoring team through equipment use to assure all health and safety issues are addressed, communicate to pursue a high standard of work resulting in progression
• Developed trust in workplace and with leaders, evident through 5 years of employment.

• Collaborating with a multi-disciplinary team to create a project addressing social and environmental issues affecting quality of life.

• Organizing funding, mentoring programs, guidance, networking, social media, and culturally appropriate engagement to help build support for Latrobe Valley.

• Developing a business plan to pitch and attract further funding and support (business plan aimed at business community).

• Selected minor role: Welfare officer, ensuring the wellbeing of the team.

• Achievement: Successful application grant for funding of the Little Village Project by AGL Loy Yang, October 2021.

• Played several interschool tennis tournament programs, guaranteed position on the team
• Achieved second place in Metropolitan Tennis Championship against 20 teams
• Placement Reference
• Kirsten Virgona (Manager)
• Phone: 03 8657 4333
• Preston Dermatology and Specialist Centre

• Led firsthand by nurses, doctors, surgeons, and midwives aided in comprehension of the realities of hospitals
• Understanding the issues faced by nurses every day and the procedures taken to maintain safety and health, deliver support to patients
• Analysing techniques in the maternity ward helping to interpret the importance of hygiene and safety around newborns
• Examining the emergency ward forced an understanding of the importance of quick decision making when under time pressure
• Child minding
• Assisting in mental health exercises and offered a shoulder for support.