Iman Harradj
PUNCHBOWL,NSW - New South Wales
Summary
Driven by a commitment to excellence, I leveraged relationship-building and disability awareness skills to enhance client well-being and trust. My proactive approach in diverse roles, from teaching to retail to support work, significantly improved customer loyalty and engagement, showcasing my ability to lead and empathize effectively in high-pressure environments. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building relationships and developing social skills through different opportunities. Experienced soccer player with 11+ years of experience communicating with teammates and coaches to solve problems, leveraging diplomatic skills. Balance full class schedule with teamthrough efficiency and determination. Self-motivated to work toward ultimate goals. Very perceptive and detail-oriented, applying analytical thinking to understand work outcomes and strategies to achieve goals.
Overview
4
4
years of professional experience
Work History
Retail
Fashionize
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Support Worker
Dawn Care
09.2023 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Supported physically disabled client with physiotherapy, help with kids, and day to day house chores.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Teacher
Al-Huda College
08.2020 - 02.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Science - Psychological And Social Sciences
Western Sydney University
Sydney, NSW2025
High School Diploma -
Beverly Hills Girls High School
Beverly Hills, NSW2022
Skills
- Disability Awareness
- Relationship Building
- Daily Living Requirements
- Team Leadership
- Social Skills Development
- Client Transportation
- Personal Growth Support
- Flexible Schedule
- Behavior Support Plans
- Housekeeping skills
- Recreational Activities
- Individualized support plans
- [Language] Fluency
- Patient support
Accomplishments
- Collaborated with team of volunteers at an aged care provide support, cooked meals, and spent time with old aged people.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom.
- Provided specific education to children with special needs, adjusting programs to suit their needs.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Full Professional
French
Full Professional
Timeline
Support Worker
Dawn Care
09.2023 - 04.2024
Retail
Fashionize
02.2023 - Current
Teacher
Al-Huda College
08.2020 - 02.2022
Bachelor of Science - Psychological And Social Sciences
Western Sydney University
High School Diploma -
Beverly Hills Girls High School
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