Iman Ibrahim
Melbourne,VIC
Summary
Motivated individual with a strong interest in IT support. Resolved technical issues for friends and family members to gain hands-on troubleshooting experience. Implemented a home network setup to practice networking concepts.Currently studying for the CCNA certification to enhance networking knowledge, seeking an opportunity to apply technical skills and provide excellent service in a service desk support role.
Overview
7
7
years of professional experience
Work History
Uber Partner
Uber
Melbourne, VIC
06.2024 - Current
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Greeted passengers and provided a safe and comfortable ride to their destination.
Courier Driver
Parcel Right
Melbourne, VIC
11.2022 - 05.2024
- Sorting parcels
- Planning routes
- Verify orders prior to completing deliveries to avoid customer complaints
- Developed and maintained professional relations between
Receptionist
Al-Dawa Medical Center
Auckland, NZ
09.2020 - 08.2022
- Excellent interpersonal and communication skills
- Ability to maintain patient confidentiality and handle sensitive information
- Strong knowledge of scheduling appointments and managing patient records
Customer Service Cashier
Z Energy
Auckland, NZ
03.2017 - 02.2019
- Accepted payments from customers on products and merchandise sales and registered on the point of sale equipment.
- Processed all payments and credit card sales through terminal.
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store.
- Executed and performed inventory, stocking shelves, and monitor sales inventory.
Education
Diploma Of Information Technology -
Yoobee College
Auckland,NZ06.2020
Skills
- Proficient in technical troubleshooting and problem-solving
- Strong communication skills for effective customer interaction
- Detail-oriented with the ability to learn quickly and adapt to new technologies
- Excellent telephone, communication, and interpersonal skills
- Actively pursuing CCNA certification to deepen networking expertise
References
Available on request
Timeline
Uber Partner
Uber
06.2024 - Current
Courier Driver
Parcel Right
11.2022 - 05.2024
Receptionist
Al-Dawa Medical Center
09.2020 - 08.2022
Customer Service Cashier
Z Energy
03.2017 - 02.2019
Diploma Of Information Technology -
Yoobee College