Iman Rana
Prestons,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong skills to meet all KPIs. Ready to help team achieve company goals with a customer centric approach to ensure high customer satisfaction to increase the company's market share.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative/Customer Sales Assistant
Sendo Transport
01.2024 - Current
- Managed call enquires regarding towing services
- Explained customers relevant terms and conditions of the contract and provided all relevant information to companies such NRMA, AAMI, Toyota and Carbar.
- Reached out to companies such as NRMA, Toyota etc to secure sales contract and to retain a loyal customer base
- Provided customers with relevant information and used strategic selling strategies to retain customers
- Enhanced customer satisfaction by providing timely and accurate information regarding their towing services.
- Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
Service and Sales Consultant
Optus
01.2023 - 08.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Retail Assistant/online Fulfilment
David Jones
12.2021 - 01.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Segregated and processed incoming stock and materials to prepare for storage or shipment
- Selected and filled orders from stock to fulfill customer requirements
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Worked closely with shift manager to solve problems and handle customer concerns.
Crew Trainer
McDonald's
04.2019 - 10.2021
- Taught new team members correct procedures for all areas of operations
- Trained other employees in customer service, food safety and performance requirements
- Set positive example for team members by providing high-quality, efficient service
- Greeted customers with smile and provided friendly service to professionally handle every need
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Mentored junior employees to improve performance, food safety and customer service
- Maintained current knowledge of all team position requirements
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Identified team weak points and implemented corrective actions to resolve concerns
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Bachelor of Law And Communication -
University of Technology Sydney
Sydney, NSWSkills
- Customer Retention Strategies
- Meeting Sales Goals
- Order Picking Skills
- Inventory Organising
- Up-selling strategies
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Effective negotiation
- Complaint resolution
Certification
certificate III in business
Timeline
Administrative/Customer Sales Assistant
Sendo Transport
01.2024 - Current
Service and Sales Consultant
Optus
01.2023 - 08.2023
Retail Assistant/online Fulfilment
David Jones
12.2021 - 01.2023
Crew Trainer
McDonald's
04.2019 - 10.2021
Bachelor of Law And Communication -
University of Technology Sydney
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