IMANE RIFI BEN YECHOU
Kensington,VIC
Summary
Experienced hospitality professional with a strong background in bar and café operations, team management, and customer service. Proven ability to work in fast-paced environments and lead teams while ensuring smooth daily operations. Looking to bring my skills to a dynamic coffee shop setting. Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adept problem-solving skills, and a commitment to maintaining high quality standards. Past roles have led to improved team efficiency, increased restaurant profitability, and enhanced customer service levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Mabu Mabu
05.2023 - 03.2025
- Led daily operations, ensuring a smooth and efficient workflow in a high-volume café and bar setting
- Managed and motivated bar staff to deliver exceptional service while maintaining a positive team environment
- Oversaw inventory management, ordering, and ensuring strict adherence to health and safety regulations
- Implemented operational improvements that enhanced customer satisfaction and service speed
Manager & Bartender
Grande's Deli
06.2021 - 05.2023
- Supervised café operations, including staff scheduling, inventory control, and customer service management
- Trained and mentored new staff to ensure consistent quality and service
- Provided excellent customer service, resolving any concerns and enhancing the overall customer experience
- Collaborated with management to develop promotional strategies and increase business performance
Manager & Bartender
El Rincon
09.2018 - 06.2021
- Directed all aspects of bar and café operations, including team leadership, stock management, and customer interaction
- Led a team of baristas and bartenders, ensuring smooth daily operations while fostering a positive and efficient work environment
- Developed and implemented training programs for new employees, emphasizing customer service excellence
- Maintained a high level of cleanliness and organization in the work area while managing daily tasks effectively
Education
Certificate IV in Communication and Marketing -
AUSTRALASIA Academy
01.2019
English Certificate -
INUS Australia Education
01.2018
CFGS Personal Image Consulting -
I.E.S. la Mercé
Barcelona01.2010
CFGS Realization of Audiovisuals and Show -
I.E.S. la Mercé
Barcelona01.2008
Bachelor's Degree -
I.E.S. Llobregat
Barcelona01.2006
Skills
- Inventory management
- Staff training
- Customer service
- Health and safety
- Operational efficiency
- Team leadership
Certification
- RSA (Responsible Service of Alcohol)
- TFN (Tax File Number)
Languages
- Arabic, Native (Excellent oral comprehension)
- Spanish, Fluent (Excellent oral and written comprehension)
- Catalan, Fluent (Excellent oral and written comprehension)
- English, Upper-Intermediate (Fluent communication skills)
Timeline
Restaurant Supervisor
Mabu Mabu
05.2023 - 03.2025
Manager & Bartender
Grande's Deli
06.2021 - 05.2023
Manager & Bartender
El Rincon
09.2018 - 06.2021
Certificate IV in Communication and Marketing -
AUSTRALASIA Academy
English Certificate -
INUS Australia Education
CFGS Personal Image Consulting -
I.E.S. la Mercé
CFGS Realization of Audiovisuals and Show -
I.E.S. la Mercé
Bachelor's Degree -
I.E.S. Llobregat
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