Imani Qureshi

Onsight Visionary Healthcare

04.2022 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Prepared patients for the doctor and engaged them in friendly conversation to ensure they felt comfortable.