Imansha Jeewani UNDUGODA DON
Vermont,Victoria
Summary
Currently looking to return work after the break as a mother. With over one decade of experience in customer service, I am committed to providing outstanding customer experience. My strong communication skills enable me to connect with customers and understand their needs effectively. I excel in handling difficult situations, turning challenges into opportunities for exceptional service. Passionate about delivering quality support, I am eager to bring my expertise and dedication to new challenges.
Overview
12
12
years of professional experience
Work History
CSR (In room Dining)
Sky City Hotel
AUCKLAND
01.2011 - 09.2014
- Taking orders (over the phone).
- Promote sales
- Identified customer needs and provided appropriate solutions.
Air Ticketing Coordinator
Travel Arcade
COLOMBO
08.2008 - 12.2009
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and bookings in a timely manner.
- Identified customer needs and provided appropriate solutions.
Barista
Starbucks
DOHA
07.2006 - 07.2008
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Banquet Co- Ordinator & Receptionist
Grand Oriental Hotel
COLOMBO
05.2002 - 06.2006
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Diploma in Business - Management
ICL Business School
AUCKLAND, NEW ZEALAND12-2011
Skills
- Communication Skills
- MS Office
- Problem solving
- Adaptability
- Time Management
- Teamwork
Timeline
CSR (In room Dining)
Sky City Hotel
01.2011 - 09.2014
Air Ticketing Coordinator
Travel Arcade
08.2008 - 12.2009
Barista
Starbucks
07.2006 - 07.2008
Banquet Co- Ordinator & Receptionist
Grand Oriental Hotel
05.2002 - 06.2006
Diploma in Business - Management
ICL Business School
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