Imelda-lee Joe
Tarneit,Australia
Summary
Finance professional with extensive experience at Bega Group, specializing in leadership and project management. Demonstrated success in automating processes and improving team performance. Proficient in SAP 4 Hana and conflict resolution, driving efficiency and collaboration in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Collections Inbound Team Lead
Bega Group - Docklands
Docklands
11.2023 - 05.2025
- Conducted 1:1 meetings with team members to assess performance and manage workloads.
- Prepared statistical reports for managers, facilitating data analysis and trend identification.
- Presented monthly credit results during department meetings to inform strategic decisions.
- Created schedules, assigned tasks, and monitored progress to optimize workflow efficiency.
- Led successful Dunning project, automating Stop supply function for improved operations.
- Trained and coached new staff, providing mentorship and support for professional growth.
- Mediated disputes, resolving conflicts efficiently to maintain a harmonious workplace.
- Managed customer credit accounts by addressing escalations and ensuring timely resolutions.
Accounts Officer
FBT Transwest - Altona
Altona
06.2023 - 10.2023
- Executed account reconciliations and processed subcontractor payments efficiently.
- Prepared and calculated subcontractors' deductions and on-charges in Excel.
- Validated fuel invoices and generated PIN reports to reflect monthly revenue.
- Managed processing of creditor invoices to ensure timely payments.
- Conducted daily bank reconciliations to maintain accurate financial records.
- Collected debts through proactive communication via phone and email.
- Verified debtor payments and reconciled accounts to ensure accuracy.
- Issued credit notes for incorrect charges and performed necessary adjustments.
Finance Officer (Billing)
Securitas Australia - Preston
Preston
02.2021 - 05.2023
- Conducted monthly balance sheet reconciliations and prepared end-of-month billing reports.
- Managed complex billing issues for large clients, including Amazon, Microsoft, and Facebook.
- Liaised with Account Managers to address quotes, contracts, and other inquiries.
- Validated data to meet specific billing requirements for major customers.
- Allocated incoming payments accurately using remittances and invoices.
- Presented month-end statistics to leadership and management teams.
- Utilized MS Outlook, Excel, Teams, Navision, Oracle, Coupa, Ariba, JDE, and Power BI Reports effectively.
Billing and Revenue Specialist
Foodstuffs Ltd - Auckland
Auckland
03.2019 - 10.2021
- Processed bulk-billing through system by verifying rates and promotions.
- Corrected store promotions and regular rebates for accurate billing.
- Completed projects efficiently based on operational needs.
- Assisted in finalizing settlements and managing customer claims.
- Reissued invoice copies and statements of accounts promptly.
- Investigated, acted upon, and monitored key revenue and billing activities.
- Utilized SAP 4 Hana, MS Outlook, Excel, and Teams for daily tasks.
Finance Officer
Ovato - Wiri Manukau
Wiri Manukau
03.2018 - 03.2019
- Processed invoices, credit adjustments, and monthly rebates efficiently.
- Applied and distributed revenue across distinct cost centers.
- Prepared month-end credit reports, identifying losses to business.
- Sent invoices to clients through email and postal services.
- Handled queries and disputes professionally via email and phone communication.
- Closed jobs and updated sales reports on a monthly basis.
- Utilized systems including Translogix, SAP 4 Hana, MS Outlook, Excel, and Teams.
Billing Administrator
Linfox Transport & Logistics - Auckland
Auckland
06.2012 - 04.2018
- Processed billing transactions accurately and efficiently within designated timelines.
- Ensured all invoices were processed in accordance with established protocols.
- Reconciled accounts and generated credit adjustments as necessary.
- Sent invoices to customers via email to facilitate prompt payments.
- Managed customer accounts, including debts and overdue invoices.
- Utilized Truckmate and SAP 4 Hana for billing and account management.
- Leveraged MS Outlook, Excel, and Word for communication and reporting tasks.
- Navigated DHL portal for logistics and shipment tracking.
Data Entry Administrator
Linfox Transport & Logistics - Auckland
Auckland
06.2012 - 04.2018
- Validated drivers’ runs to ensure all necessary documents were attached.
- Processed job tracking reports with accuracy and attention to detail.
- Scanned runsheets and proof of delivery documents into portal before filing.
- Confirmed deliveries through collaboration with customer service department.
- Managed incoming inquiries via phone and email to provide timely responses.
- Provided comprehensive administrative support across office operations.
- Utilized Truckmate, SAP 4 Hana, MS Outlook, Excel, Word, and DHL portal effectively.
Education
Advanced Diploma - Leadership & Management
Monarch Institute
Melbourne, VICCertificate & Diploma - Accounting
The Career Academy
Melbourne, VICDiploma - Business Management & Supervision
NZMA
Auckland New ZealandCertificate & Diploma - Business Administration
NZMA
Auckland New ZealandHigh School Diploma - NCEA L1,2 & 3
James Cook High School
Auckland New ZealandSkills
- SAP 4 Hana
- CRM systems
- CX-One telephony
- Power BI reporting
- Power PDF advanced
- Westpac payments
- Microsoft Office suite
- Comm Bank reconciliations
- Translogix management
- BP fuel management
- Leadership development
- Performance management meetings
- Statistical report preparation
- Monthly credit presentations
- Task scheduling and assignment
- Project leadership - Dunning automation
- Staff training and coaching
- Interviewing and feedback provision
- Process improvement contributions
- Conflict resolution mediation
References
Available upon request., No notice period required, Available to start immediately.
Timeline
Collections Inbound Team Lead
Bega Group - Docklands
11.2023 - 05.2025
Accounts Officer
FBT Transwest - Altona
06.2023 - 10.2023
Finance Officer (Billing)
Securitas Australia - Preston
02.2021 - 05.2023
Billing and Revenue Specialist
Foodstuffs Ltd - Auckland
03.2019 - 10.2021
Finance Officer
Ovato - Wiri Manukau
03.2018 - 03.2019
Billing Administrator
Linfox Transport & Logistics - Auckland
06.2012 - 04.2018
Data Entry Administrator
Linfox Transport & Logistics - Auckland
06.2012 - 04.2018
Advanced Diploma - Leadership & Management
Monarch Institute
Certificate & Diploma - Accounting
The Career Academy
Diploma - Business Management & Supervision
NZMA
Certificate & Diploma - Business Administration
NZMA
High School Diploma - NCEA L1,2 & 3
James Cook High School
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