Imigen Johnson

A driven and results-oriented sales professional with a passion for making a difference through charitable work. Offered excellent customer service to donors and sponsors to enhance relationships and increase funding

• Developed and executed sales strategies and tactics that resulted in a 30% increase in revenue and donor engagement.
• Regularly collaborated with other teams to enhance the mission and impact of the charitable organisation.
• Strong decision-making and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Strong organisational and management abilities.
• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

• Managed day-to-day department operations with effective workflow coordination.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Provided administrative support with accurate document preparation and data entry.
• Managed over 100+ customers a day via phone or email
• Collaborated with other departments to foster smooth operation of daily processes.
• Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
• Promptly addressed customer inquiries and complaints to for a quick resolution.
• Processed customer orders and invoices to support timely fulfillment and delivery.
• Managed and maintained file system covering expenses, reports, and support documentation.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Drafted common document templates to reduce time spent creating documents from scratch.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
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• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Met department budgets by monitoring and reporting on office expenses.

During my 2 years' experience within the retail industry, I developed many great assets confident I would be able to bring into my next role. I can work well and efficiently with all types of people within the community and my team. Throughout the course of my career, I have significantly improved my communication skills. I am a capable and consistent problem solver skilled at prioritising and managing projects with proficiency.

• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers complete purchases, locate items, and join reward programs.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales by offering advice on purchases and promoting additional products.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Maintained clean sales floor and straightened and faced merchandise.
• Trained and supervised new employees to use selling strategies and apply best practices.