Imogen Reeve
Pioneer Bay
Summary
I am highly experienced in customer service and ensuring that all customers get the highest level of service possible. I am an eager learner who always ensures that I try my best and complete tasks efficiently. I have a strong work ethic and enjoy working as a team but am also capable of working alone. Ensuring to prioritise my time and multi tasking when needed to keep operations running smoothly.
Overview
7
7
years of professional experience
Work History
Casual - Unpaid Work
Grantville Pantry
01.2018 - 12.2018
- Helped run meals, did dishes, served customers, handled money, made milkshakes, stocked fridges, handled food
Part Time/Casual Work - Team Member
KFC
12.2020 - 11.2021
- Handle money, served customers, dealt with customer issues, handled food, made burgers, cooked food, stocked fridges and shelves, handled cleaning products, cleaned, washed dishes, serving customers
Part Time/Casual Work - Team Member
Lang Lang Bakery
06.2021 - 04.2023
- Handled money, served customers, handled food, stocked food, handled cleaning products, cleaned, cooked food, made milkshakes, made food, washed dishes, dealing with customer issues, serving customers
Part Time/Casual Work - Team Member
Lang Lang Pharmacy
07.2023 - 12.2023
- Handled cash, dealt with customer complaints and issues, answered multiple phone calls, went through deliveries, placed stock on shelves and moved things forward, cleaned the store, closed the till at close, handled various medications and drugs, served customers, used the till
Full Time - Team Member
Bunnings Warehouse
12.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Education
Koo Wee Rup Secondary College
Koo-Wee-Rup, VIC11-2023
Diploma - Sport Coaching And Development
Carlton College of Sport
Carlton, VIC12-2025
Skills
- Clear communication
- Collaboration and teamwork
- Following instructions
- Heavy lifting
- Cleaning
- Workplace safety
- Money handling
- Computer skills
- Creativity and innovation
- Organizing work stations
- Product knowledge
- Complex Problem-solving
- Complaint resolution
- Order preparation
- Positive attitude
- Strong work ethic
- Customer service
- Time management
Timeline
Full Time - Team Member
Bunnings Warehouse
12.2023 - Current
Part Time/Casual Work - Team Member
Lang Lang Pharmacy
07.2023 - 12.2023
Part Time/Casual Work - Team Member
Lang Lang Bakery
06.2021 - 04.2023
Part Time/Casual Work - Team Member
KFC
12.2020 - 11.2021
Casual - Unpaid Work
Grantville Pantry
01.2018 - 12.2018
Koo Wee Rup Secondary College
Diploma - Sport Coaching And Development
Carlton College of Sport
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