Immaculate Sebastian
Sydney,NSW
Summary
Experience Project & Program Coordinator with 20 years of experience designing and managing large programs. Impeccable track record of project completion and ongoing program support. Sets and meets goals, eliminates or overcomes obstacles and manages risk for company and client. Supported on-time delivery of projects in high paced environment with schedule, budget and resource constraints.
Overview
20
20
years of professional experience
Work History
Program Management - PMO
Wipro Technologies, ANZ Bank Sydney
2017.02 - Current
- Led strategic workforce and revenue planning of a large Banking account in the ANZ region
- Handpicked to design workforce processes, revenue and cost management initiatives used for developing accurate and timely forecasts for capacity planning in the engagement
- Executing meetings with vendors and operations teams to create support and transition plans for accurately forecast FTE requirements
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinating across programs to ensure that information relating to program deliverables, finances, operations are identified, investigated and are effectively communicated between stakeholders
- Working actively with internal program delivery heads, finance HR and Talent Acquisition teams to establish an efficient Process governance
- Implementing and controlling centralized database for tracking and managing all vendor- related information, finance, contacts, resourcing, software licenses and individual performance
- Implementing plans and monitoring employee progress through conducting surveys
- Continuous improvement and changes in identifying issues and provide clear structure to align as per business strategy
- Review of program status and other documents to ensure artefacts align with set frameworks and standards.
Business Operations Manager
Wipro Technologies, India
2011.08 - 2017.02
- Working closely with the leadership teams to understand the requirements from business and accordingly set goals and key steps
- Refining existing PMO practices in line with changing requirements and assisting in the establishment of best practices and frameworks
- Motivating and guiding other members of the PMO team.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Project Analyst
Wipro Technologies, India
2004.08 - 2011.08
- Wipro SPOC for risk and compliance audits in British Telecom project
- Working hand in hand with the internal infosec and risk management team to identify hazards, assess the risk and ensuring that the appropriate control measures are put into place to reduce or control any identified risk
- Maintaining a repository of SoW/Change trackers for the projects
- Identifying training needs and assisting in providing coaching and development of associates
- Monitoring process and taking critical decisions while complying with the agreed SLA’s
- Risk management: Responsible for identifying, assessing, and tracking risks and issues across the portfolio and maintaining a risk register to assist in the development of mitigation strategies, that ensured potential obstacles are addressed proactively.
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
- Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 80%.
Education
Graduate Diploma in Management - Project Management
Kazian School of Management
Pune, India06.2011
Skills
- Scope Management
- Schedule Management
- Business Analysis
- Cost Control
- Workforce Management
- Operations Management
- Documentation Management
- Customer Communication
- Cost-benefit analysis
- Data Analysis
- Gap analysis
- Project finance
- Forecasting and planning
- Quality Assurance
- Operational Reporting
- Ariba
- PPM (Project Based)
- JIRA
- Confluence
- MS Office
- HP QC (Quality Control)
- ServiceNow
- Slack
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Management - PMO
Wipro Technologies, ANZ Bank Sydney
2017.02 - Current
Business Operations Manager
Wipro Technologies, India
2011.08 - 2017.02
Project Analyst
Wipro Technologies, India
2004.08 - 2011.08
Graduate Diploma in Management - Project Management
Kazian School of Management
Personal Information
Visa Status: Permanent Resident
Personal Information
Visa Status: Permanent Resident
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