Summary
Overview
Work History
Skills
References
Timeline
Generic

Immanuel Ypon

Zillmere,QLD

Summary

Having been out of school since 2022 and not being sure of my future career aspirations and professional development pathways, I am looking for an opportunity to gain more experience and skills in the work force. I believe working in the food-service industry would be a great experience as a young adult with limited experience in the workforce to continue to develop my customer service skills and work ethic. Whilst I have a long term interest in studying architecture as a future career, my short term goal is to continue gaining experience in real life industry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

BP
Aspley, QLD
05.2023 - 06.2024

Key Responsibilities/Duties include:

  • Operate fuel pump systems over the counter, monitor that proper safety measures are taken when customers a filling up.
  • Resolving issues regarding the fuel pumps if/when errors occur.
  • Maintaining the fuel pumps throughout the shift ensuring they are up to company standard.
  • Uphold store safety standards especially during the nightshift when working without a team.
  • Take customer orders both online and over counter, customize orders based on customers request/requirements.
  • Answer costumer questions about food ingredients and specials/deals.
  • Work collaboratively with other team members to ensure customer needs are met.
  • Use initiative to find tasks when initial duties are completed.
  • Operate POS system and handling cash accurately and efficiently with a high volume workload.
  • Assist training new employees in standard operating procedures.
  • Receive and store stock (stock handling procedures).
  • Maintain presentation and cleanliness of all store areas (counter, bathroom, cafe, dining, forecourt).
  • Follow safety and hygiene standards.

Team Member

Zambrero Buranda
Fairfield, QLD
05.2022 - 01.2023

Key Responsibilities/Duties include:

  • Take customer orders both online and over counter, customize orders based on customers request/requirements.
  • Answer costumer questions about food ingredients and specials/deals.
  • Work collaboratively with other team members to ensure customer needs are met.
  • Use initiative to find tasks when initial duties are completed.
  • Operate POS system and handling cash accurately and efficiently with a high volume workload.
  • Assist training new employees in standard operating procedures.
  • Receive and store stock (stock handling procedures).
  • Maintain presentation and cleanliness of all store areas (counter, bathroom, kitchen, dining).
  • Follow safety and hygiene standards.

Skills

  • Communication Skills
    Strong in written and oral communication skills,
    coupled with sound active listening skills
  • Interpersonal Skills
    Can communicate well with people from a
    diverse range of cultures and have the ability to
    understand another’s views and/or perspective
  • Computer Skills
    Skilled ITC user, with sound knowledge of the
    Microsoft suite – Outlook, Excel, and Word I
    have developed basic graphic design skills such
    as making logos and advertisements
  • Point of Sale (POS)
    Competent at operating POS systems and
    associated financial transactions
  • Problem Solving
    Able to analyse and trouble shoot problems
    in order to identify solutions, able to think
    outside the square
  • Teamwork
    Work well in teams and communicate well
    with groups of people to achieve a common
    goal
  • Self-reliance
    While being able to work well in teams, I am also very comfortable working alone during overnight shifts
  • Customer Service
    Have a solid customer service ethos that is
    focused on win-win outcomes and ensures
    customer satisfaction

References

References available upon request.

Timeline

Customer Service Representative

BP
05.2023 - 06.2024

Team Member

Zambrero Buranda
05.2022 - 01.2023
Immanuel Ypon