IMOGEN AGTOFT
Ringwood,VIC
Summary
An organised and dependable worker, successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Telstra
07.2022 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained and developed new employees for ease of transition into team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Operated cash register for cash, and credit card transactions.
Educator
Redlynch State College OSHC
06.2020 - 08.2022
- Build relationships and communicate with parents to provide the best learning environment for children.
- Differentiate instruction to meet needs of diverse learners.
- Communicate frequently with parents, students and other staff to provide feedback and discuss behavioural strategies.
- Maintain and foster positive and constructive interactions with staff, families and children.
- Sanitise toys and play equipment each day to maintain safety and cleanliness.
- Complete daily Work Health and Safety checklists
- Promote physical, academic and social development by implementing diverse inside and outside activities.
Food and Beverage Attendant
Sushi Train
04.2019 - 06.2020
- Set and maintained service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Delivered exceptional customer experiences through attentive service and quick response to issues.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Criminology And Psychology -
Royal Melbourne Institute of Tech
Melbourne, VIC11.2025
Year 12 Graduate -
Redlynch State College
Redlynch, QLD11.2021
Skills
- Working in a team environment
- Customer Relations
- Verbal and Written Communication
- Conflict Resolution Techniques
- Food and Beverage Knowledge
- Situational Awareness
Certification
- First Aid
- White Card
- Child Protection Training Personal Development
- Certificate III in Live Production and Enterprise - November 2021
Affiliations
- Jake Wiley
- Telstra - Store Manager
- Mobile: 0438 915 793
- Email: jake.wiley@team.telstra.com
- James O'Callaghan
- Telstra - Assistant Store Manager
- Mobile: 0408556774
- Email: james.ocallaghan@team.telstra.com
Timeline
Sales Consultant
Telstra
07.2022 - Current
Educator
Redlynch State College OSHC
06.2020 - 08.2022
Food and Beverage Attendant
Sushi Train
04.2019 - 06.2020
Bachelor of Criminology And Psychology -
Royal Melbourne Institute of Tech
Year 12 Graduate -
Redlynch State College
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