Imogen Blakey
Brisbane,QLD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers, outstanding active listening and multitasking abilities. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
1
1
Certification
Work History
Customer Service Representative
Concentrix
Capalaba, QLD
02.2024 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Bar Attendant
The Sharks Sporting Club
01.2023
- Customer Service, Serving food and beverages, Taking orders / table service, RSA, Cash register operation, Cash handling and reconciliation, EFTPOS, Gift cards, Membership cards
Small Loan Assistant
Swoosh Finance
01.2023
- Sending emails, Copying and pasting, Uploading documents, Communication with customers
Educator
LEAD childcare
01.2022
- Preparation of materials and equipment for children's education activities, Monitor children's behavior, Assist with children's social development, Prepare and conduct activities for children, Supervise children in recreational activities, Assist with daily routine of children, Assist with hygiene of children, Liaise with parent and caregivers
Education
Some College (No Degree) -
Capalaba State School/College
Brisbane, QLDSkills
- Customer Service
- Team Work
- Technical Skills
- Communication Skills
- Problem-solving Skills
- Leadership Skills
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Attention to Detail
- Problem-solving
- Interpersonal Skills
- Data Collection
- Complaint resolution
- Call Management
Certification
- Common Diseases in Animals ADC 2015 -3
- General Healthcare in Animals AHC 2001 -3
- Certificate 111 in Hospitality
- RSA License
References
References available upon request.
Timeline
Customer Service Representative
Concentrix
02.2024 - Current
Bar Attendant
The Sharks Sporting Club
01.2023
Small Loan Assistant
Swoosh Finance
01.2023
Educator
LEAD childcare
01.2022
Some College (No Degree) -
Capalaba State School/College
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