Imogen Bohan
Rouse Hill
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Catholiccare Diocese of Wollongong
12.2024 - Current
- Developed individualized care plans to address client needs and promote well-being.
- Coordinated multidisciplinary team meetings to enhance service delivery and collaboration.
- Monitored client progress and adjusted support strategies to ensure optimal outcomes.
- Provided crisis intervention and emotional support during critical situations for clients.
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided clients with harm minimization strategies in an AOD context.
- Experience with children's court (criminal) and affidavit writing.
Coordinator of Torture & Trauma Counselling Services
International Health and Medical Services (IHMS)
01.2017 - 11.2024
- Trauma Informed Care
- Coordination of national torture and trauma counselling services to clients within immigration detention facilities and community placement
- Incident Report Review
- Stakeholder engagement to ensure the streamlined delivery of person centred torture & trauma counselling to clients.
- Invoice review and approval
- Routine and ad hoc Departmental reporting such as the national client demographic report or providing urgent information during Senate Estimates.
- Review and action mental health summaries as they are received and escalate at-risk clients to relevant stakeholders as necessary.
- Respond to torture and trauma related enquiries from a range of audiences, including from the Commonwealth Ombudsman and the Australian Human Rights Commission.
- Coordination of national torture and trauma health data sets.
- International Health and Medical Services manages the healthcare of people in Immigration Detention Centres and Community Detention.
Patient Services Coordinator
Macquarie University Hospital
01.2010 - 01.2016
- Day to day coordinations of patient admissions, theatre bookings and reception
- Roster management
- Payroll
- Performance management
- Department KPI management
- Patient liaison
- Uninsured patient quotes
- Training of new staff members
- Quality assurance
- Monthly reporting to hospital executive team
- Management of stakeholder complaints
- Management of ex-gratia requests to health funds
- Project management
Education
Bachelor of Psychological Science (Honours) -
Federation University
11.2024
Bachelor of Social Sciences - Psychology & Criminology
Western Sydney University
11.2023
Diploma of Mental Health - undefined
TAFE NSW
08.2022
Skills
- Individualized care planning
- Multidisciplinary collaboration
- Client progress monitoring
- Crisis intervention
- Harm minimization strategies
- Trauma informed care
- Client advocacy
- Documentation accuracy
- Risk management
- Departmental reporting
- Case management
- Behaviour support
Accomplishments
- Project management team specialist for administrative and theatre booking modules in new hospital system.
- Development & creation of fee estimation database
- Development & implementation of training plan for new administrative staff.
- Development of standard operating procedures
- Completion of multiple training programs, included trauma informed care, risk management, management of aggressive patients, pandemic preparedness, data protection and OH&S.
- Statistical reporting for Senate estimates and ombudsman reports.
Certification
National Police Check
Working with children's check
First Aid Certificate
Fostering Growth
Timeline
Case Manager
Catholiccare Diocese of Wollongong
12.2024 - Current
Coordinator of Torture & Trauma Counselling Services
International Health and Medical Services (IHMS)
01.2017 - 11.2024
Patient Services Coordinator
Macquarie University Hospital
01.2010 - 01.2016
Diploma of Mental Health - undefined
TAFE NSW
Bachelor of Psychological Science (Honours) -
Federation University
Bachelor of Social Sciences - Psychology & Criminology
Western Sydney University
NATIONAL CLEARANCES
- NDIS Clearance No. 13998552 Exp. 2028-11-20
- National Criminal Check No. 8012667-4323786 Result: No Disclosable Court Outcomes
- First Aid Certificate renewed May 2025
- Working with Children’s Check