Imogen Colley
Hamilton Island,QLD
Summary
Diligent Reservations Consultant with comprehensive background in managing reservations, providing exceptional customer service, and coordinating booking details. Successfully streamlined reservation processes, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in resolving booking issues and maintaining detailed records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservation Consultant
CRUISE WHITSUNDAYS
08.2023 - Current
- Interacting with other departments and companies to ensure a smooth experience for guest satisfaction
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Contributed to the overall success of the company by consistently meeting or exceeding performance targets and goals in a highly competitive market.
- Assisted in the development of user-friendly online booking platform, improving overall customer experience.
- Managed high-volume phone lines while maintaining professionalism under pressure during peak periods of demand.
Digital Marketing Manager
ANDREW COLLEY PROPERTIES
11.2021 - 06.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimised content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
Supervisory Administration & Fulfilment Clerk
MY HERB CLINIC
08.2020 - 05.2023
- Utilised strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Diploma - Travel and Tourism
Torren’s University Australia
11.2024
Certified Digital Marketing Professional -
Digital Marketing Institute
01.2022
Skills
- Professionalism
- Communication
- Interpersonal Skills
- Customer Attentiveness
- Patience and Empathy
- Reliability and punctuality
Certification
- Torren’s University Australia, Present, Diploma in Travel and Tourism
- Digital Marketing Institute, 2022, Certified Digital Marketing Professional
- Queensland Open Manual Drivers License
References
Available upon request
Timeline
Reservation Consultant
CRUISE WHITSUNDAYS
08.2023 - Current
Digital Marketing Manager
ANDREW COLLEY PROPERTIES
11.2021 - 06.2023
Supervisory Administration & Fulfilment Clerk
MY HERB CLINIC
08.2020 - 05.2023
- Torren’s University Australia, Present, Diploma in Travel and Tourism
- Digital Marketing Institute, 2022, Certified Digital Marketing Professional
- Queensland Open Manual Drivers License
Diploma - Travel and Tourism
Torren’s University Australia
Certified Digital Marketing Professional -
Digital Marketing Institute
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